Student Services Associate

Job Description:

The focus of the Students Division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals. The Students portfolio at Mount Royal broadly encompasses Student Experience & Success, Enrolment Management, International Education and Planning & Operations delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving.

We support the University's mission by assisting students, staff and faculty through a variety of departments, including: Admissions, Recruitment and Transfer Credit, the Office of the Registrar (Awards, Academic Scheduling & Curriculum, Records, Registration and Financial Aid), Student Success and Learning (Academic Advising, Student Community Standards, Student Experience, Student Learning Services), Access and Inclusion Services, Career Services, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Residence Services, Student Systems and Student Communications.

Reporting to the Assistant Registrar, Registration and Financial Aid, this position is responsible for providing superior front-line client care and for contributing to the efficient and effective operation of registration and financial aid services. This position requires an individual who is self-motivated, willing to take on tasks, can effectively manage their time and demonstrate an ability to work in a group as well as independently.

Responsible for providing accurate information and effective referral services to a diverse population of students/clients, the incumbent will serve as an Ambassador of the institution. Additionally, the Student Service Associate must promote as well as foster a supportive student learning environment. The incumbent must provide quality customer service, demonstrate accountable stewardship of student information as well as institutional resources, accurately interpret and fairly apply all institutional policies, and demonstrate knowledge in all necessary areas.

This position is a full-time role working 35 hours per week.

• Clarify student / client information and service needs through effective listening and proactive assessment
• Provide accurate information regarding admissions, registration, financial aid, student awards, student records, and fees
• Respond accurately to inquiries (in-person, by telephone, mail or online), with respect, tact and discretion
• Advise full-time and part-time students of funding opportunities (government funding, scholarships and bursaries)
• Assist students with applications for student loan funding and appeals
• Respond to inquiries pertaining to student awards, scholarships, bursaries and Financial Learning Assistance
• Provide appropriate referral services to student support services
• Answer questions and assist students regarding the student's account and registration procedures
• Maintain close liaison with government funding agencies in order to expedite funding for students in need
• Complete out-of-province loan confirmations for all provinces and territories through different provincial portals
• Produce confirmation of enrolment letters, and official and unofficial academic transcripts
• Resolve data integrity issues
• Interpret institutional policies, applying sound understanding, and judgment
• Ensure fair and equitable application of institutional policies within the boundaries of accountability
• Foster a respectful work environment which values diversity, integrity and open, honest communication

• Three or four year bachelor degree or equivalent
• Minimum 18 – 24 months of related work experience
• Experience required within a post-secondary institution, preferably in the area of financial aid
• Customer service background, in-person, email and phone
• Working knowledge of and experience with Microsoft Suite (Excel, Access, Word) and Google Suite
• Experience with Banner student information system would be an asset
• Familiarity with the different Provincial funding portals and NSLSC systems would be an asset
• Excellent communication skills, sensitivity in working with diverse populations, and demonstrated ability to work as a team member
• Responsible, results-oriented, and motivated
• Ability to evaluate and interpret information at an advanced analytical level and work in a fast-paced environment
• Strong attention to detail including an ability to analyze and verify data, and recognize errors

Salary: $ 54, $ 69,487.60 per annum

Closing Date: December 9, 2025

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, ).