Student Services Associate

Job Title

Student Services Associate

Job Type

Limited Term

Union

MRSA

Position Classification

SAC06 Academic Services VI

Salary Grade

$54, $69,487.60

FT or PT

Full-time

Hybrid Work

This position is eligible

Position End Date (if applicable)

10/15/2026

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About This Position
About the Students Division

The focus of the Students Division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals. The Students portfolio at Mount Royal broadly encompasses Student Experience & Success, Enrolment Management, International Education and Planning & Operations delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving.

We support the University's mission by assisting students, staff and faculty through a variety of departments, including: Admissions, Recruitment and Transfer Credit, the Office of the Registrar (Awards, Academic Scheduling & Curriculum, Records, Registration and Financial Aid), Student Success and Learning (Academic Advising, Student Community Standards, Student Experience, Student Learning Services), Access and Inclusion Services, Career Services, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Residence Services, Student Systems and Student Communications.

About The Role
Reporting to the Assistant Registrar, Registration and Financial Aid, this position is responsible for providing superior front-line client care and for contributing to the efficient and effective operation of registration and financial aid services. This position requires an individual who is self-motivated, willing to take on tasks, can effectively manage their time and demonstrate an ability to work in a group as well as independently.

Responsible for providing accurate information and effective referral services to a diverse population of students/clients, the incumbent will serve as an Ambassador of the institution. Additionally, the Student Service Associate must promote as well as foster a supportive student learning environment. The incumbent must provide quality customer service, demonstrate accountable stewardship of student information as well as institutional resources, accurately interpret and fairly apply all institutional policies, and demonstrate knowledge in all necessary areas.

This position is a full-time role working 35 hours per week.

Responsibilities

• Clarify student / client information and service needs through effective listening and proactive assessment
• Provide accurate information regarding admissions, registration, financial aid, student awards, student records, and fees
• Respond accurately to inquiries (in-person, by telephone, mail or online), with respect, tact and discretion
• Advise full-time and part-time students of funding opportunities (government funding, scholarships and bursaries)
• Assist students with applications for student loan funding and appeals
• Respond to inquiries pertaining to student awards, scholarships, bursaries and Financial Learning Assistance
• Provide appropriate referral services to student support services
• Answer questions and assist students regarding the student's account and registration procedures
• Maintain close liaison with government funding agencies in order to expedite funding for students in need
• Complete out-of-province loan confirmations for all provinces and territories through different provincial portals
• Produce confirmation of enrolment letters, and official and unofficial academic transcripts
• Resolve data integrity issues
• Interpret institutional policies, applying sound understanding, and judgment
• Ensure fair and equitable application of institutional policies within the boundaries of accountability
• Foster a respectful work environment which values diversity, integrity and open, honest communication

Qualifications

• Three or four year bachelor degree or equivalent
• Minimum 18 – 24 months of related work experience
• Experience required within a post-secondary institution, preferably in the area of financial aid
• Customer service background, in-person, email and phone
• Working knowledge of and experience with Microsoft Suite (Excel, Access, Word) and Google Suite
• Experience with Banner student information system would be an asset
• Familiarity with the different Provincial funding portals and NSLSC systems would be an asset
• Excellent communication skills, sensitivity in working with diverse populations, and demonstrated ability to work as a team member
• Responsible, results-oriented, and motivated
• Ability to evaluate and interpret information at an advanced analytical level and work in a fast-paced environment
• Strong attention to detail including an ability to analyze and verify data, and recognize errors

Salary:
$ 54, $ 69,487.60 per annum

Closing Date:
December 9, 2025

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, ).
We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify and we will work together on your accommodation request.

About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

What We Offer
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.