Student Services Coordinator

**Role Description**:
Reporting to the Manager of Education, this role provides comprehensive administrative support for AMBA’s pre-licensing education program(s), professional development initiatives, and student services.

**Key Responsibilities**:

- Provide accurate and timely information about programs, policies, and services.
- Handle challenging phone calls with professionalism and employ effective de-escalation strategies.
- Assess student concerns and escalate issues to the appropriate departments when necessary.
- Assist students with registration, enrollment, and administrative processes.
- Maintain accurate student records and documentation in compliance with policies.
- Participate in student engagement initiatives, including orientations, virtual sessions, and events.
- Identify areas for improvement in service delivery and recommend enhancements to processes.
- Uphold confidentiality and professionalism in handling sensitive student information.

**Qualifications & Experience**:

- A minimum of 3 years of customer service experience.
- Proven ability to handle difficult conversations, de-escalate tense situations and confidently communicate when a customer request cannot be accommodated.
- Strong problem-solving and conflict-resolution skills.
- Excellent verbal and written communication abilities.
- Ability to multitask and prioritize in a high-volume environment.
- Proficiency with a variety of systems, including but not limited to Microsoft Office, SharePoint, CRM software, and Learning Management Systems.
- High level of professionalism and a strong commitment to student success.

**Key Competencies**:
**Customer Service Orientation**: You are committed to providing excellent service and support to students.

**De-escalation Skills**:You can manage and defuse challenging interactions professionally.

**Communication and Interpersonal Skills**: You are eager to support both current and prospective students by addressing their inquiries regarding our educational programs and content-related questions.

**Problem-Solving Ability**:You think quickly and efficiently to resolve issues.

**Teamwork & Collaboration**:You work effectively and collaboratively with various departments within AMBA, providing support to help achieve shared goals and contribute to overall success

**Attention to Detail**:You are highly attentive to detail, ensuring that all tasks and correspondence within the educational department are handled thoroughly and accurately.

**Flexibility and Adaptability**:Able to pivot and adapt when unexpected challenges arise, maintaining composure and professionalism.

**Who We Are**

The Alberta Mortgage Brokers Association (AMBA) is the collective voice of the mortgage brokerage industry in Alberta. Founded in 1975, AMBA is an independent, not-for-profit organization dedicated to highly ethical business principles and advancing the industry’s high integrity and professionalism.

**Benefits of Working at AMBA**
- Minimum of 3 weeks vacation.
- 10 paid sick days annually.
- Holiday closure (that doesn’t pull from your vacation days) from approximately December 22nd to January 3rd each year.
- Comprehensive health benefits, including life insurance, dependent life insurance, long-term disability, prescription drug coverage, vision care, dental care, and more
- Opportunities for growth, with a yearly budget dedicated to the team’s individual and collective professional development.

**A Note on Remote Work**

This position, like all positions at AMBA, is an in-office role. Through experience, we have learned that at AMBA, we do our best creative work when we are together in person. However, we offer flexible Fridays for our team, allowing them to work from home if their schedules permit.
- Diversity & Inclusion: _AMBA values the diversity of the people it hires and serves. Diversity at AMBA means fostering a workplace where individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

Pay: $55,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Do you have an active drivers license and access to a mechanically sound vehicle for daily use?
- As part of this role, you may occasionally be required to work evenings and/or weekends. Are you comfortable with this aspect of the role?
- Are you legally entitled to work in Canada?

Work Location: In person

Application deadline: 2025-02-07
Expected start date: 2025-03-10