Wellness Office Assistant

1 week ago

Burnaby, British Columbia, Canada Gilmore Wellness Clinic Full time

Job Summary

Gilmore Wellness Clinic is seeking a highly organized, patient-focused Wellness Office Assistant with mandatory JaneApp experience to join our growing team. This is an excellent opportunity to build your career in a modern, multidisciplinary wellness clinic renowned for exceptional client care and advanced medical and aesthetic services.

This part-time position offers structured hours, supportive leadership, and room for long-term growth.

Key Responsibilities

  • Patient Care & Scheduling
  • Manage patient bookings, waitlists, reminders, and follow-up appointments using JaneApp.
  • Support patients in person, by phone, and by email with professionalism and warmth.
  • Administrative & Billing Support
  • Process patient billing and payments, including claims from insurance and third-party providers.
  • Coordinate and track wellness and healthcare documentation.
  • Manage Jane-App bookings and related billing.
  • Communication & Front-Desk Operations
  • Answer and route calls professionally.
  • Communicate effectively with patients, practitioners, and management.
  • Maintain clinic cleanliness, safety, and a welcoming environment.
  • Support day-to-day operational tasks and assist with additional duties as assigned

Qualifications

  • MUST have hands-on experience with JaneApp (mandatory requirement).
  • Previous experience in a medical, wellness, or healthcare setting is a strong asset.
  • Excellent verbal and written communication skills.
  • Strong organizational abilities with close attention to detail.
  • Able to multitask, prioritize, and work effectively in a fast-paced clinic.
  • A collaborative team player who can also work independently.

Schedule

  • Approximately 20-25 hours per week expected, and could be more

Compensation & Benefits

  • Pay: $20.00–$22.00 per hour (based on experience)
  • Extended health care benefits after three months of probation
  • 20%–30% staff discount on wellness services after the probation period
  • Supportive work environment
  • Flexible schedule
  • On-site workplace in a modern, growing wellness clinic

Why Join Gilmore Wellness Clinic?

You will be part of a collaborative team committed to exceptional patient care, innovation, and operational excellence. This role is ideal for individuals who want to develop their career in wellness and healthcare administration while contributing to a positive, patient-centred experience. Please check our website

Job Type: Part-time

Pay: $20.00-$22.00 per hour

Expected hours: No less than 20 per week

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Flexible schedule
  • Life insurance
  • RRSP match
  • Store discount
  • Vision care
  • Wellness program

Work Location: In person

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