Administrative Support Specialist

We are a Disability and Financial Services company based in Port Moody, BC. We offer our employees competitive compensation, paid vacation, bonus incentives and a fun, energetic, and newly renovated workplace

The Company: We are a Disability Tax Credit / Financial Services company based in Port Moody, BC. We offer our employees competitive compensation, paid vacation, bonus incentives and a fun, energetic, and high-performing work environment Swift Disability Services assists Canadians in applying for and obtaining approval of the Disability Tax Credit. We work closely with Canadians and their medical professionals to ensure the highest chances of success in what could result in over $45,000 in payments from the CRA to deserving Canadians. We have helped Canadians collect more than $35,000,000 in tax refunds within the last 3 years

Our mission is to make a meaningful impact on the lives of as many Canadians as possible. We have a built a reputation of unparalleled customer service, leveraging technology and automation to create a more enjoyable experience for our customers and make lives easier for our staff. At Swift, we understand that our people are our most important asset

The Position:

We are dedicated to building a team of high-performing individuals. We are looking for individuals who will excel in an in-office administrative role. We have lofty goals as a Company, and we are looking for team members to help us reach them

We're looking to add 1-2 in-office Administrative team member(s) at this time.

The position will include:

• $50k - $60k annually (dependent on experience)
• Dental, Vision and Health Benefits
• Performance based bonus incentives
• Extensive Training and Support
• 40 hours/week required (Mon – Fri)
• Large, Clean, and Modern Office Space
• Company events & social hours
• Business casual dress

Position Requirements:

• Clear and Effective Communication: Exceptionally proficient in both written and verbal English communication to convey information clearly and effectively.
• Versatility and Proactive Mindset: Eagerness to tackle diverse tasks with a can-do attitude and a willingness to assist wherever needed.
• Compassionate Orientation: Passion for supporting individuals in need and contributing to meaningful change in their lives.
• Self-Initiated Learning: Demonstrated ability to swiftly grasp new concepts within multi-faceted roles and self-motivate for continuous learning.
• Masterful Organization: Strong organizational skills to efficiently manage multiple tasks and responsibilities simultaneously.
• Proficiency in Administrative Tasks: Aptitude in data entry, filing, and performing tasks with a high level of accuracy.
• Meticulous Attention to Detail: Exceptional ability to maintain accuracy and precision in all tasks.
• Document Proofreading and Editing: Ability to review and edit documentation with meticulous attention to detail.
• Medical Document Review: Ability to accurately review and process medical documents to assist in client claims.
• Process Improvement Focus: Enthusiasm for streamlining and enhancing the efficiency of existing processes.
• Proficiency in Office 365 Suite: Advanced understanding and utilization of Office 365 applications including Word, Excel (advanced skills), Outlook, and Sharepoint.
• Administrative Experience: Prior experience in an office administrative role is required. Medical Office Assistant experience is preferred.
• Familiarity with CRM: Experience with Salesforce CRM, or a comparable platforms.

Main Responsibilities:

Supporting a few members of the Administrative team, the Administrative Assistant is to support back office functions required to enable a smooth customer journey for our clients. Some of the key activities involved in this in-role are:

• Manage phone-lines and voicemail system, including answering and directing calls, taking messages, and responding to general inquiries
• Prepare documentation for clients, medical offices and CRA
• Data entry of client information in CRM
• Filing, organization, and other general administrative tasks
• Support administrative team in advancing client claims
• Correspondence with CRA representatives via phone
• Monitoring of client application status through online portals
• Communicate with sales staff to understanding client situations & needs
• Assist the administrative team with general administrative or accounting tasks as required
• Other activities as requested by management

Location: Swift Disability Services is based in Port Moody, BC. Our offices are located on Murray St. directly across from beautiful Rocky Point and surrounded by craft breweries. We are in close proximity to the sky train and the West Coast Express. This is an in-office role.

Why Should You Apply?

• You want to be part of a fast-growing and fast-paced business, with opportunities for advancement and a long-term career
• You are a high-performing individual with strong attention to detail
• You want a stable job with good pay and full benefits
• You want to make meaningful impact on the lives of Canadian individuals and families
• You are a positive person who wants to join a fun and friendly work environment

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• Life insurance
• Vision care

Education:

• Bachelor's Degree (preferred)

Experience:

• Administrative: 1 year (required)
• Medical Office Assistant work: 1 year (preferred)

Work Location: In person