Order Desk

Customer Service / Order Desk

(Previous applicants need not apply. )

A Mississauga distributor of Shipping and Packaging supplies (B2B) has an immediate vacancy for an experienced Order Desk / Customer Service person.

The qualified candidate will possess strong organizational and computer skills, along with a 'take-charge' attitude. They will be responsible for answering incoming calls, emails, e-commerce orders and entering orders into our QuickBooks Enterprise platform.

Additionally, they will learn, through coaching and hands-on training, other duties, such as: creating and submitting Purchase Orders; constant follow up with vendors; training in Accounts Receivable and Payables, as well as other office related responsibilities.

The successful candidate will work with our small team who are all committed to providing world-class customer service to our customers.

POSITION RESPONSIBILITIES

Order Desk / Customer Service

· Create accurate order confirmations (sales orders) and email these documents to customers in a fast-paced environment;

· Create Packing Lists for orders ready to be picked by the warehouse for shipping;

· Provide knowledgeable answers to customer questions regarding products and availability;

· Optimize customer satisfaction through excellent phone manners and etiquette, quick, efficient, courteous service, and information exactness;

· Work with customers to resolve product returns, shipping inquiries, and other questions;

· Work with internal departments to meet customers' needs;

· Answer, screen, and forward incoming telephone calls;

· Obtain or send information or documents using a computer, email, or a scanner machine;

· Communicate clearly – verbally and in writing – always using professional etiquette and courtesy;

· Filing and other duties as assigned.

· Assist all other departments in different areas and functions of the company;

MINIMUM REQUIREMENTS

· Fluent in English; verbal and written;

· 3+ years of superior (non-retail) order processing experience in an inventory-based business-to-business company working with SKUs;

· 3+ years of experience with data entry;

· Excellent mathematical, analytical and computer skills and complete proficiency in MS Office (Outlook, Excel, and Word all required);

· Microsoft Excel skills (including building basic spreadsheets and using basic formulas) and database experience preferred.

· An aptitude for listening and paying strict attention to details;

· Ability to work independently under minimal supervision, but also as part of a team;

· Customer-oriented, responsible, well organized, good judgement skills;

· Strong desire to learn and able to pick up learned skills and programs quickly;

· Excellent and strong phone manner, multi-tasking skills, ability to problem solve;

· An incredible memory (tested daily);

· Comfortable in a fast-paced, results-oriented environment, with a positive attitude and drive to succeed;

Please Note: Applicants must be legally authorized to work in Canada.

If this sounds like you, send us your resume today

BENEFITS

At Holliston's Inc. we thrive on the challenge to be our best, think progressively, and work as a team to give our customers the world-class service they expect and deserve. We care about each other, our customers, and maintain respect at all times. We are driven to achieve mutual success.

As part of our team, you will receive:

· An industry-competitive compensation package;

· An opportunity to do what you do best;

· A management team who supports your development through ongoing, hands-on training;

· A team always interested in hearing your ideas;

· A supportive management team who encourages your input and listens to your opinions;

· Opportunities to build close and long-lasting relationships;

· Ability to make a difference and lasting impact;

· The opportunity to work with a dynamic, progressive, ever-growing company and high-performance team;

· Opportunities for advancement;

· Regular performance and salary reviews.

Additional Benefits:

· Casual dress

· On-site parking

· Bus stop in front of office

· Employee appreciation lunches

· Early closing time on Fridays during the summer

HOURS: Permanent, Full-time; Monday to Friday from 8:30am to 5:00pm

Salary: $22.00/hour.

Work Location: In-Office – Mississauga, ON

Interviews:

First interviews are remote via MS Teams.

We thank all applicants for applying; however, only selected candidates will be contacted.

Previous applicants need not apply. No agencies please.

About Us

Proudly Canadian Owned and Operated since founded in 1995

Holliston's Inc. is a distribution company of shipping, packaging, industrial and safety supplies.

Holliston's Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, provincial, or local law.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• Casual dress
• On-site parking

Ability to commute/relocate:

• Mississauga, ON L4Z 2H3: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Customer service: 3 years (required)
• Data Entry: 3 years (required)

Work Location: In person