Order Desk Representative- SAP ECC

4 weeks ago

Mississauga, Canada Panasonic Full time

Panasonic Canada, with over 100 years of history, is committed to enhancing the well-being of people, communities, and society. Our technologies and solutions aim to enrich lives by making them simpler, healthier, safer, more enjoyable, and sustainable. Panasonic Canada Inc. (PCI) is a leading provider of technology solutions to businesses, government agencies, and consumers across the region. We leverage our strengths in Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains, and Connected Solutions to provide lifestyle solutions and secure, resilient integrated solutions for B2B and B2G customers. We are proud to be recognized as one of Greater Toronto’s Top Employers for 2020, 2021, and 2022. Join our journey. What Panasonic Canada Inc. Offers Comprehensive Medical, Dental, and Vision Coverage with a Health Spending Account Panasonic Retirement Pension Plan (RPP / DCPP) Group Retirement Savings Plan (RSP) Generous Parental Leave Top Up Education Assistance Program / Tuition Reimbursement Employee Purchase Program Employee & Family Assistance Program (EFAP) Competitive Rates on Home and Auto Insurance Employee Volunteer Program – Paid Time Off for Volunteer Days Panasonic Canada Inc. Hybrid Work Model We support a hybrid work model, offering flexibility to balance personal and professional needs. Employees can work in the office and remotely, with policies allowing remote, mobile, and compressed schedules. Bilingual Order Desk Representative This full-time role involves processing customer orders for electric works and LDS product categories, maintaining account credit/debit information, preparing documentation, coordinating with vendors, and supporting internal teams. Responsibilities include: Processing customer orders and preparing related documentation. Monitoring stock availability and managing backorders and delivery schedules. Entering order data into SAP, providing order status updates, and ensuring customer satisfaction. Creating purchase orders in SAP and managing vendor relationships for pricing and delivery. Maintaining inventory and working with product managers to ensure stock levels meet safety requirements. Handling invoicing issues, account adjustments, and customer returns. Providing backup support to other order desk areas and assisting internal teams with customer information and reports. Performing general administrative duties as needed. The Successful Candidate Will Have High school diploma with 1-year related experience. Proficiency in Microsoft Office; experience with Excel and SAP ECC is a plus. Strong problem-solving skills for customer complaint resolution and alternative solutions. Product and software knowledge to assist with order placement. Excellent interpersonal and communication skills for managing customer and internal interactions. Bilingualism is an asset. #J-18808-Ljbffr

  • Order Desk Representative- SAP ECC

    4 weeks ago

    Mississauga, Canada Panasonic Full time

    Panasonic Canada, with over 100 years of history, is committed to enhancing the well-being of people, communities, and society. Our technologies and solutions aim to enrich lives by making them simpler, healthier, safer, more enjoyable, and sustainable. Panasonic Canada Inc. (PCI) is a leading provider of technology solutions to businesses, government...

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