B2B Commercial Representative

2 weeks ago

Cambridge, Ontario, Canada Apex Systems Full time $45,000 - $70,000 per year

B2B Commercial Representative

Apex Systems is a global IT services provider and our staffing practice has an opening for a
B2B Commercial Representative
to place at our client.

Location:
Cambridge

In Office Frequency
: 5 days, flexibility upon tenure.

Hours per Week
: 40

Application Process:
Please submit your resume via the platform you are using. If you encounter any issues, please email your resume in Word format to Rohan at

and reference
B2B Commercial Representative.

Key Responsibilities:

Role Overview:
We are seeking a dedicated and professional individual to join our B2B Commercial Contact Centre team. You will support commercial and property management companies across Canada, handling inquiries related to service requests, reporting moves, billing inquiries, and new products/services. This position requires a high level of urgency and professionalism, especially when dealing with large national franchise restaurants, hotels, retirement homes, and other businesses.

Responsibilities:

  • Take inbound phone calls and support inboxes.
  • Work independently during later evening shifts once fully trained, with support available if required.
  • Coordinate with internal teams (e.g., workforce planning, operations, sales) to resolve issues.
  • Ensure a 4-hour response time to have a technician/contractor onsite to address any service concerns.
  • Assist in sourcing various types of replacement equipment to ensure customers have heat/cooling/hot water restored.

Skills and Background:

  • Call center experience is beneficial.
  • Critical thinking, urgency, and adaptability are key.
  • Computer knowledge is essential.
  • Ability to think outside the box to ensure customer satisfaction while still meeting company needs.

Training:

  • 2-3 weeks of in-class and shadowing sessions.
  • Gradual transition to taking calls with support.
  • Approximately 1 month of training/onboarding.

Work Environment:

  • Training will take place in the office.
  • Hybrid policy after 6 months if meeting objectives (2 days a week work from home); otherwise, in-office.
  • Hours of operation are 8am-10pm, 7 days a week, with Sundays currently supported via on-call.
  • Shifts will fall within these hours but will likely be evenings and Saturdays, with on-call support provided by existing team members. Shifts are assigned and adjusted based on business needs.

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