Clinic Administrator

2 weeks ago

North York ON MN K, Canada medcare physiotherapy center Full time

Job Overview

Medcare Physiotherapy Centre is seeking an experienced and detail-oriented Clinic Administrator with strong knowledge of Universal Scheduling, MVA and WSIB files, and excellent phone management skills. This position is a key front-desk role in a busy multidisciplinary rehabilitation clinic.

The ideal candidate is comfortable handling a high volume of phone calls, accurately booking and managing appointments, and multi-tasking between scheduling, patient inquiries, insurance communication, and administrative duties. You will play a critical role in ensuring smooth clinic operations, clear coordination between patients and practitioners, and timely handling of MVA and WSIB documentation.

This role requires strong organizational skills, attention to detail, and the ability to work efficiently in a fast-paced clinical environment while maintaining a professional and patient-focused approach

Duties ;

  • Answer and manage a high volume of incoming calls in a professional and friendly manner
  • Book, confirm, reschedule, and cancel appointments using Universal Scheduling
  • Manage MVA and WSIB files, including opening files, follow-ups, and documentation coordination
  • Communicate with insurance companies, lawyers, case managers, and adjusters
  • Greet patients, handle check-in/check-out, and provide excellent front-desk service
  • Process payments, verify insurance coverage, and explain clinic procedures to patients
  • Manage clinic emails, faxes, and referrals in a timely manner
  • Coordinate schedules between physiotherapists and other practitioners
  • Maintain accurate and confidential patient records in compliance with privacy regulations
  • Perform daily administrative tasks and support overall clinic operations
  • Effectively multi-task in a fast-paced environment while maintaining accuracy and professionalism

Experience & Requirements

  • Minimum 1–2 years of experience as a Clinic Administrator / Medical Office Administrator
  • Previous experience working in a physiotherapy, rehabilitation, or medical clinic
  • Hands-on experience with Universal Scheduling (required)
  • Solid knowledge of MVA and WSIB files, including booking, documentation, and insurance communication
  • Proven ability to answer a high volume of phone calls professionally and efficiently
  • Strong multi-tasking skills in a fast-paced clinical environment
  • Comfortable using computers, EMR systems, email, and fax
  • Excellent verbal and written communication skills in English (Farsi is an asset)
  • Strong organizational skills, attention to detail, and time management
  • Professional, reliable, and patient-focused attitud.

Job Type: Part-time

Pay: $17.81-$22.33 per hour

Expected hours: 4 – 16 per week

Language:

  • Farsi (preferred)

Work Location: In person

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