Receptionist and Administrative Assistant

2 weeks ago

North York, Canada Steady Foot Clinic Full time

The Receptionist and Administrative Assistant will serve as the first point of contact for our patients, offering a welcoming and efficient experience from the moment they walk in or call. This role involves a blend of front-desk responsibilities and administrative support, ensuring smooth clinic operations and outstanding patient service.

**Key Responsibilities**:

- **Reception Duties**:

- Greet patients warmly upon arrival and manage the check-in process.
- Answer and direct phone calls, addressing patient inquiries and scheduling appointments.
- Manage the clinic’s appointment calendar, confirming and rescheduling appointments as needed.
- Collect and verify patient information, including insurance details, and handle patient check-outs.
- **Administrative Support**:

- Maintain and update patient records accurately and confidentially in our electronic health record system.
- Assist with billing and coding, preparing insurance claims, and processing payments.
- Handle general office tasks such as filing, faxing, and scanning documents.
- Order and manage office and medical supplies, ensuring adequate inventory levels.
- Support the medical staff with various administrative tasks to ensure efficient clinic operations.

**Qualifications**:

- High school diploma or equivalent; additional education or certification in office administration or medical office management is a plus.
- Previous experience in a medical office or clinical setting preferred.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with EHR systems.
- Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Ability to handle sensitive information with confidentiality and discretion.
- Customer service-oriented with a focus on providing a positive patient experience.

**Job Type**: Part-time

Pay: $17.00-$20.00 per hour

Expected hours: No more than 20 per week

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

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