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Clinic Administrator
2 weeks ago
**Clinic Administrator at Massage Addict - Dufferin & Steeles Location, Toronto**
Are you passionate about wellness and delivering exceptional customer service? Do you have clinic administration experience and excel in a dynamic environment where sales and client interactions are key? Our multi-practitioner wellness clinic, located at Dufferin and Steeles in Toronto, is looking for a friendly and organized Clinic Administrator to join our Massage Addict team. As the first point of contact for our clients, you will play a vital role in creating a welcoming environment and driving the growth of our clinic through outstanding service and proactive promotion of our membership program.
**About Massage Addict**:
Massage Addict is Canada's first and largest membership-based massage therapy provider, offering high-quality therapeutic services across over 100 clinics nationwide. Our Dufferin and Steeles location in Toronto provides a variety of wellness services, including massage therapy, chiropractic care, acupuncture, and reflexology. Our mission is to help clients improve their health and well-being through our professional services, provided by a team of experienced practitioners. We pride ourselves on creating a relaxing and inviting atmosphere for all our clients.
**Key Responsibilities**:
- **Clinic and Client Administration**: Maintain and file client records with a high attention to detail. Ensure accuracy of documentation. Pristine records management; including filing, updating, and review.
- **Customer Service and Sales**: Greet and welcome clients with a positive attitude. Proactively promote services and our membership program; booking appointments and signing up members to meet sales targets. Encourage clients to leave positive reviews and share their experience with others.
- **Administrative Duties**: Schedule appointments and maintain accurate client records. Complete all forms and documentation for new and existing clients efficiently and accurately.
- **Insurance and Billing**: Process insurance claims, verify insurance coverage, and handle billing inquiries. Explain billing procedures to clients clearly and professionally. Process membership payments, run daily financial reports, and reconcile daily transactions.
- **Clinic Operations**: Ensure the reception, treatment rooms, and other guest-facing areas of the clinic are clean and welcoming. Support a smooth workflow by coordinating with practitioners and other staff. Wash and fold all linens, ensuring supplies are stocked and available for all practitioners.
- **Marketing Support**: Assist in promoting the clinic through digital platforms and social media. Actively encourage positive client feedback and manage the clinic’s online reputation.
**Qualifications**:
- **Customer Service and Sales Experience**: A minimum of 2-3 years in a customer-facing role, particularly in a healthcare, wellness, fitness, or similar setting. Experience in sales an asset.
- **Administrative Skills**: Proven ability to handle administrative tasks, including filing, managing paperwork, and scheduling. Proficiency with Microsoft Office, Outlook, and scheduling programs required. Clinic administration experience is a requirement.
- **Insurance and Billing Knowledge**: Experience with insurance billing or claims processing is required. Familiarity with medical office administration, and handling confidential client records is essential. Experience in digital records management an asset.
- **Interpersonal Skills**: A bubbly, polite, and professional demeanor with excellent communication skills. Ability to create a welcoming atmosphere and interact positively with clients.
- **Digital Marketing Skills**: Familiarity with digital platforms and experience encouraging online reviews is a plus. Capability to promote the clinic and its services through various social channels.
- **Flexibility and Multi-Tasking**: Ability to manage multiple responsibilities in a fast-paced environment. Adaptable and capable of handling diverse tasks simultaneously.
- **Team Player**: A collaborative mindset and ability to work well in a team environment. Willingness to support colleagues and contribute to a positive workplace culture.
**Why Join Massage Addict?**
We offer a supportive, fun, and collaborative work environment with opportunities for professional growth. You will be an essential part of our team, helping clients achieve their wellness goals while also contributing to the success of our clinic. At Massage Addict, we believe in taking care of our employees just as much as we care for our clients. You will receive ongoing training and development opportunities to help you succeed in your role, alongside a passionate team of colleagues.
**What We Offer**:
- Competitive hourly wage plus commission
- Flexible working hours, including evening and weekend shifts
- Health benefits (for full-time positions)
- Opportunities for professional development and career growth
- A posi
