Software Solutions Technical Analyst

At Stantec, we have some of the world's leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we're building a stronger, more resilient Stantec every day.    

Your Opportunity

Your Key Responsibilities

• Collaborate with Business Analysts in both IT and the business to build an understanding of the business needs and agreed requirements.
• Analyse and solicit understanding of any current state solutions that meet or partially meet the business need, identifying functional gap analysis and pain points, and both solicit, capture, and agree on the system requirements that would meet the business requirements.
• Provide the voice of the IT operations user.
• Ensure that any solutions built align with the Audit, IT Service Desk, IT Support, and IT Change Management requirements.
• Document system processes, high-level system workflows, and identify the core functional requirements for signoff by the Project/Team Lead. 
• Scope the high-level system requirements and formulate an agile (managed change) solution delivery plan with both the BA/SDL/Project Lead and Technical Team Lead/Technical Team Manager.
• Combine your experience with business analysis, systems analysis, and Project Management disciplines to perform the following activities:
  • Partner with business analysts to conduct stakeholder workshops to drive agreement first on the business needs before soliciting the high-level system requirements.
  • Develop process models, use cases, wire flows, block flows, process flow diagrams, and descriptions, and other project deliverables using a variety of tools including Confluence, Jira, GitLab, or Microsoft Office tools such as Word, Excel, Visio, and PowerPoint.
  • Define the functional needs as Epics within GitLab for signoff with the Scrum Master/Project Lead/Manager/Director Software Solutions.
  • Assist with solution assessment and selection documentation.
  • Research, recommend, and advise on solution development.
  • Provide a first point of escalation for developers on a project to ask questions underpinning an agreed deliverable.
  • Ensure that the solution provided aligns with business practice needs/requirements and policy documentation.
  • Support the development and participate in user acceptance testing/pilot activities to confirm and improve the user experience.
• Adhere to Software Solutions solution delivery process and IT Change Management practices.
• Collaborate with business analysts in other business domains (Finance, IT, Payroll, Project Delivery, Project Accounting, Marketing) to ensure cross-functional requirements and impacts on other stakeholders are taken into consideration.
• Assist with day-to-day operational issues, including providing level 2 support at the application level to direct line users of our software.
• Help facilitate and coordinate any SMD, patching, updates, planned outage message communications directly with our business partners.

Your Capabilities and Credentials 

• Effective communication, collaboration, and interpersonal abilities to engage technical and non-technical stakeholders at all levels of the organization.
• Proficient in eliciting and documenting business requirements, system requirements, business processes, and data flow diagrams.
• Proficient in writing user stories, acceptance criteria, and test cases for development teams.
• Proficient in writing and maintaining user documentation using HTML and Markdown.
• Knowledge of project management methodologies (e.g., Agile, Waterfall), business process modeling, and systems development lifecycle (SDLC), particularly within custom software environments.
• Experience using mind mapping tools to visually organize ideas, document systems, and facilitate collaborative planning.
• Experience with wireframing and prototyping.
• Experience writing SQL queries for data extraction, validation, and support.
• Understanding of business processes related to ERP systems including but not limited to Human Resources, Finance, Project Accounting and Project Management

Education and Experience

• 5+ years of experience in business analysis, preferably within custom software or technology environments.
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.