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IT & AV Coordinator

3 weeks ago

Sonora Island BC, Canada Sonora Resort Full time

Benefits:

  • Gratuities
  • Competitive salary
  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Wellness resources

We're hiring an IT & AV Coordinator to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora Resort is a remote location accessed by water taxi from the town of Campbell River on Vancouver Island. This is a Seasonal position that works on site at the Resort in shift work rotations, with the possibility of becoming a full-time position (with a short seasonal leave of absence) for the right candidate. Seeking a start date in Late January to early February

Our team shares a deep appreciation for the unspoiled wilderness of British Columbia. Our opulent location is an undeniable draw for those seeking an exciting career with a side of adventure. We are completely submerged in the great outdoors with easy access to hiking trails, Florence Lake, and opportunities to get on the water to explore the Inside Passage.

Each one of our team members contributes to the guest experience at Sonora Resort. Working at Sonora means you are part of a team of passionate and trained professionals focused on providing our guests with unique experiences and cherished memories.

Sonora Resort is committed to creating an engaging and supportive work environment, with a focus on developing and promoting talent from within. We offer competitive compensation packages, exciting employee incentives and the opportunity to develop under the prestigious Relais & Châteaux banner.

Resort Life

  • All staff are provided with complimentary single bedroom accommodations. Complimentary wifi, cable TV and internet calling provided in each staff room.
  • Complimentary meals, snacks and beverages provided from our Staff Kitchen
  • Shift work is required from April until October; comprised of 10-14 working days and 4 non-working working days, subject to change during peak season; employees are expected to be flexible in their scheduling to meet the needs of the business.
  • Water taxi transportation is provided to and from Campbell River for scheduled work shifts
  • Staff are required to leave the resort on their scheduled non-working days and are responsible for securing further transportation and accommodation thereafter.
  • Team Amenities on site include a staff lounge, fitness facility, hot tub, outdoor staff lounge area, access to trout ponds, hiking trails and Florence Lake where a canoe and stand-up paddleboards are available for staff use.
  • Enjoy other great work perks such as:
  • 25% off at Sonora's Gift Shop and Island Currents Spa (Services & products)
  • Special room rate for Employees & immediate family members visiting Sonora Resort
  • Staff social events and opportunities to experience adventure tours & activities
  • An Employee & Family Assistance Program offering counseling and mental health supports.
  • Employee Referral Bonus Program
  • We offer competitive wages, paid hourly, with opportunities for overtime, plus gratuities.
  • Full Time positions at Sonora Resort are eligible for a comprehensive extended health and dental insurance plan.

Position Summary

The IT & AV Coordinator is a dual-role position blending technical expertise with guest-centric service delivery. This role ensures seamless technology experiences for guests and staff while maintaining the sophisticated technical infrastructure required of a Relais & Châteaux property. The ideal candidate possesses strong troubleshooting skills and interpersonal finesse to support guests and colleagues in a remote luxury environment.

Job Duties

Technical Infrastructure & Support

  • Serve as the on-site technical resource for Head Office IT team, executing system updates, installations, and troubleshooting protocols as directed
  • Maintain and optimize all resort technology systems, including network infrastructure, switches, access points, and cabling
  • Monitor and ensure WiFi connectivity throughout the property maintains optimal speed and stability, proactively addressing coverage gaps or performance issues
  • Assist with the installation, configuration, and upgrading of technology systems as the resort evolves
  • Provide comprehensive technical support for audio-visual systems, including conference center equipment, home theatre, golf simulators, satellite television distribution, and integrated AV/lighting control systems
  • Coordinate with Head Office IT team and approved vendors to resolve technical issues efficiently and minimize guest impact
  • Conduct preventive maintenance on all equipment in coordination with the Maintenance Manager
  • Document system configurations and maintain current technical inventories

Guest & Event Technology Services

  • Design and execute technical aspects of guest events, including musical performances, presentations, and private functions
  • Provide personalized technology orientation and support to guests, ensuring seamless use of in-room and resort-wide systems
  • Troubleshoot and resolve guest personal device connectivity issues, including smartphones, tablets, laptops, and other personal technology
  • Anticipate and proactively address potential technical needs for VIP and high-value guests

Operational Support

  • Provide front desk coverage and general guest services duties as scheduled
  • Process fishing licenses and handle guest financial transactions within established protocols
  • Mentor staff on appropriate use of resort technology systems
  • Operate resort vehicles safely in accordance with property standards

Qualifications

  • Applicant must be legally eligible to work in Canada and fluent in English. Second languages are an asset.
  • Minimum of two (2) years of experience working in an IT related environment.
  • Thorough understanding of the operations of corporate IT management; experience in a live-in resort environment is preferred.
  • High School Diploma required. Technical School or University/College certification in an IT related field would be an asset.
  • Any additional education or experience working with technology support in a corporate environment (SharePoint, Microsoft Exchange, File Servers, VLAN's, etc.) would be an asset.
  • Familiarity with Opera (or other Property Management Systems), SQL and databases (MSSQL, Oracle), Database Reporting (SSRS, Tableau, etc.), iOS devices, document formatting, Vantage Controls, Crestron Remote Control Products, and projectors are all assets.
  • Experience with point-of-sale software/hardware and their associated processes.
  • Experience with VoIP hotel phone systems.
  • Experience in satellite TV installations, troubleshooting and repairs.
  • Inventory management and control experience.
  • Experience with photography/videography, photo correction/organization and organization using Adobe CS products an asset.
  • First Aid & AED certificates are an asset.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Professional telephone/office manners.
  • Strong organizational and administrative skills with keen attention to detail and willingness to learn.
  • High Proficiency in Microsoft Office 365 - including Word, Excel and Outlook.
  • Be capable of fulfilling physical requirements of the job: Repetitive tasks, handling heavy loads, combination of standing, walking, or sitting for extended periods of time, bending, crouching, kneeling.

About Sonora Resort

Sonora Resort, a Relais & Chateâux property, is located on Sonora Island in the Discovery Islands of British Columbia. It is accessible by boat or air, and 50 minutes by helicopter from Vancouver. Known as one of Canada's hidden gems, Sonora has a unique place in the world because of its secluded location, abundance of natural beauty and wildlife, with luxury accommodations and gourmet cuisine. Sonora is part of the Relais & Chateâux association of the world's finest hoteliers, chefs and restaurateurs that has set the standard for excellence in hospitality. Whether you have an adventurous heart or a desire to live in a remarkable wild place such as this, you will find all kinds of career options at Sonora Resort. We encourage you to visit our website