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Client Care Representative

2 weeks ago

Calgary AB TG K, Canada Sharp Insurance Full time $50,000 - $65,000 per year

Sharp Insurance is Alberta's fastest growing insurance brokerage. We are a dynamic team committed to excellence and growth and are one of the most innovative brokerages on the market. We are the first independent brokerage in Alberta to offer an iPhone application for our clients to manage their policies and submit claims. We believe in Corporate Social Responsibility and engage with many nonprofits. Think insurance is boring? Think again. We've reimagined what an office should be. Our office space already kicks ass, but we still added a few perks:

  • Ping-pong and games

  • Massage chairs (the super-deluxe good ones)

LOCATION AND STATUS

  • Calgary, AB

  • Full-time

JOB DESCRIPTION

Your knowledge and experience in personal lines insurance combined with your dedication to top notch customer service are the keys to success in the role of Client Care Representative. This call-center based role is fast-paced and responsible for assisting our personal lines clients by servicing their needs including policy changes, claims reporting and advocacy, reviewing existing renewals, file reviews, cross-selling products and working closely with the sales team.

QUALIFICATIONS

  • 1 to 2 years of related experience in the insurance industry with a strong working knowledge of personal lines products;

  • Call-center experience would be considered an asset;

  • Alberta Level 1 General Insurance License

COMPETENCIES

  • High degree of professionalism and integrity;

  • Committed to excellence in customer service and builds strong relationships with clients;

  • Skilled user of the Microsoft Office Suite of products, familiar with insurance customer relationship software, and fast, accurate typing skills;

  • Demonstrated accountability and reliability in the quality and timeliness of work;

  • Flexible and adaptable with proven problem-solving skills;

  • Works well within a team and independently;

  • Critical thinker with attention to details

Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Are you a licensed insurance broker?
  • If you are not a licensed insurance broker, are you willing to get licensed? (If you are already licensed, please write N/A)

Work Location: Hybrid remote in Calgary, AB T2G 0K3