Manager, Client Strategy

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

Reporting to the Director, Client Strategy, this role is responsible for supporting a variety of ongoing activities and events for the Client Management Group within the Toronto office. This group liaises with the various business lines within CIBC Capital Markets to maximize efficiencies in the business and provide a seamless, consistent approach to client marketing.  This includes the development of marketing materials, the creation and execution of sponsorships and events, and the sharing of information and best practices. Typically, incumbents have a delegated responsibility for ensuring the success of project management, oversight of events and sponsorships, creating communications, creation and coordination of marketing materials and managing all logistics to deliver the successful execution of events that enhance the client experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time. 

How You'll Succeed

• Event Planning and Execution Leadership: You will collaborate with business teams to develop, plan, execute, and evaluate a variety of client-facing bespoke events throughout the year, both in person and virtually. These events may include receptions, thought leadership workshops, mini-conferences and summits, sporting or entertainment gatherings, as well as lunches and dinners. You will be a key driver for event execution onsite across multiple market locations, ensuring all necessary elements for success are managed effectively. Your responsibilities will include conducting event research and scoping, creating and securing budget approvals, liaising with venues, developing and executing the run of show, and overseeing onsite marketing initiatives such as signage, collateral, and merchandise. Additionally, you will prepare speakers by drafting communications and serve as the day-of lead to ensure seamless event delivery.

• Sponsorship and Brand Promotion Leadership: You will lead the execution of sponsorships and guide the strategy in alignment with planned client events and conference participation. You will develop, execute, and support brand positioning and client communications related to these events, ensuring a consistent and impactful message. Additionally, you will work closely with Marketing leads to promote events through social media and the company website, enhancing visibility and engagement with key audiences.

• Project Management and Budget Oversight: You will support overall project management across the Client Strategy team, focusing on multi-tactic initiatives. You will also be responsible for consolidating event expenditures in alignment with the overall plan, helping to ensure projects are executed efficiently and within budget. Your attention to detail and organizational skills will contribute to the seamless delivery of strategic initiatives.

• Stakeholder Engagement: You will oversee the communication of events to Capital Markets, including preparing client briefing notes and providing post-event reporting. You will develop and maintain key relationships with internal CIBC employees, teams, and departments at both the peer and management levels, ensuring the timely exchange of information required to complete your work effectively. Additionally, you will act as the liaison for bank event initiatives, facilitating collaboration and alignment across the organization.

Who You Are

• You have 5+ years of experience in event management, marketing and/or sponsorship management. Experience in the financial industry is considered an asset.

• You have demonstrated experience in project management, timeline management, budgeting, and reporting.

• You have exceptional communication and interpersonal skills. You are able to interact confidently and effectively with a diverse range of individuals. Your strong writing abilities allow you to convey complex information clearly and professionally across various audiences and formats, ensuring your messages are always impactful and well understood.

• You have an eye for detail. You demonstrate a strong commitment to accuracy, consistently processing information with exceptional attention to detail.

• You consistently demonstrate discretion, diplomacy, and patience in all interactions. You effectively handle sensitive information and navigate complex situations with professionalism and tact. Your ability to maintain confidentiality and foster positive relationships ensures a respectful and collaborative work environment.

• You have a strong ability to negotiate and resolve conflicts. You skillfully facilitate discussions to reach mutually beneficial solutions. Your approach helps maintain positive working relationships and supports a collaborative, productive environment.

• You embody an ownership mindset. You consistently take initiative and demonstrate a proactive, self-starter approach. Your ability to thrive in a fast-paced environment enables you to deliver results independently while driving projects forward with accountability and enthusiasm.

• You take a proactive approach. You seek out efficiencies and drive innovation, continuously identifying opportunities to improve processes and implement creative solutions that enhance productivity and support organizational growth.

• You're tech savvy. You have proficiency in Microsoft Office, including PowerPoint, Excel, Word, and Access. Your strong technical skills enable you to efficiently create, analyze, and present information to support business objectives.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 
  
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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 9th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Capital Markets, Client Onboarding, Client Service, Customer Experience (CX), Detail-Oriented, Strategic Initiative, Teamwork

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