IT - Facilities Coordinator

PURPOSE

The IT/Facilities Coordinator provides general and in-depth technical guidance, assistance, and maintenance support to end users on diverse software applications, operating and hardware systems. This position partners with the site leader for such things as office maintenance, construction projects, as well as equipment and furniture requirements.  The individual holding this position ensures continued support of the company's infrastructure and desktop applications as well as the delivery of project initiatives which support infrastructure improvements and growth. This position has no direct supervisory responsibilities.

Responsibilities and Duties

• Must work onsite at our Toronto office
• Assist Tier 1 and Tier 2 computer and system related concerns when necessary
• Assist with resolution of Client Tier 1 tickets where possible; specifically, peripherals
• Install and configure computer systems and applications
• Optimize physical space utilization in production and training environments
• Partner with stakeholders when IT and Facilities equipment requires assembly
• Manage IT inventory, both Company and Client owned, outlined by policy
• Maintains a schedule system for cleaning, repair, inventory and maintenance of furniture and equipment related to IT and Facilities
• Interacts regularly with Site Manager to ensure IT and Facilities needs are met
• Ensure site leadership team is kept abreast of all ongoing IT and Facilities projects
• Support site closure/site launch projects as necessary
• Assist in overseeing activities of contractors, vendor personnel and suppliers (IT, Power, Security)
• Work closely with JOHS committee regarding emergency procedures ensuing that employees are always provided with a safe work environment
• Ensure building security systems are in working order and maintained
• Provide building security system reporting as requested
• Respond appropriately to emergencies or urgent issues as they arise
• Travel within the province when necessary to support other Cloud5 locations

The above statements describe the general nature and level of work being performed.  This is not intended to be an exhaustive list of all responsibilities and duties required.

qualifications

• Knowledge of computer software, applications, hardware, networking & communication
• Extensive experience working with different operating systems including Windows and Mac OS
• Strong knowledge of Internet networking technologies (TCP/IP, Routers, Firewalls, Web Servers etc)
• Ability to determine computer problems and to coordinate and install hardware and/or software solutions both on site and remotely
• Ability to learn and adapt to new technology and systems
• Experience with the safe operation of such things as carpentry tools, drills, hand-trucks
• Strong interpersonal skills, flexibility, and customer service orientation
• Ability to communicate technical guidance and solutions effectively to resolve concerns
• Strong analytical, problem solving, and troubleshooting skills
• Excellent communication, time management and organizational skills
• Sound understanding of fundamentals and best practices relative to IT Security
• Ability to rapidly establish a good working relationship with employees and clients

Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.

How to Identify Recruitment Fraud:

• You receive a message on WhatsApp or another online messaging platform
• You are asked to provide a fee or payment (we will NEVER request payment from candidates)
• Our email communication will only ever come from a domain or domain
• We will never contact you through Gmail or any other free online mail service
• Cross reference the recruiter's name and contact information on LinkedIn or by contacting 
• If you are still unsure call

Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company's fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5's award-winning Contact Center combines innovation with skilled, highly-tenured agents to deliver sales and service that add value across any channel. The company's 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.