Operations Coordinator

Operations Coordinator - Woodbridge Office

Position Type:
Full-Time – In-Office

Department:
Operations

Location:
Woodbridge, ON

The Operations Coordinator is a key member of the Operations Team responsible for supporting order processing, customer service, e-commerce coordination, purchasing activities, reporting, and continuous improvement initiatives across the organization.

The successful candidate will be part of a
national Operations Coordinator team across our Woodbridge, Ottawa, and Edmonton locations.
Coordinators collaborate daily to share best practices, troubleshoot challenges, and support each other during high-volume periods. This role is ideal for someone who enjoys teamwork, knowledge-sharing, and building solutions that benefit the whole organization.

1. Order Desk & E-Commerce Coordination

• Respond to phone calls and emails from customers, vendors, and internal teams in a professional and courteous manner
• Process incoming orders through the ERP system (phone-in, email, and e-commerce)
• Review orders for completeness and accuracy before submitting to the warehouse
• Coordinate backorders and vendor ETAs with the Purchasing Team
• Provide clear updates to customers regarding order status, product availability, and estimated delivery timelines

Expectations for Order Desk Success

• Comfortable managing a mix of quiet periods and high-volume bursts of calls/emails throughout the day
• Able to handle customer complaints tactfully and problem-solve without escalating conflict
• Confidence in navigating unrealistic or urgent requests by providing clear, professional alternatives
• Strong organizational skills to maintain accuracy when workload is interrupted or priorities shift

2. Cross-Functional Support

Work collaboratively across multiple departments to ensure smooth day-to-day operations and excellent customer experience.

Purchasing Collaboration

• Assist the Purchasing Team in submitting purchase requests to approved vendors
• Monitor inventory levels and flag low-stock or discontinued items
• Assist with fast-moving / slow-moving product reports and SKU performance metrics
• Share customer feedback and recurring product requests to support strategic purchasing decisions

Warehouse Operations Collaboration

• Communicate special order instructions and delivery expectations to the warehouse
• Prioritize urgent orders and ensure information is complete before reaching the warehouse
• Assist in operational analysis relating to product movement, order volume, and returns patterns

Accounting Collaboration

• Submit supplier invoices for processing and review discrepancies
• Support reconciliation of order, shipping, and invoicing data
• Pull transactional and pricing reports when required

Sales Team Collaboration & Customer Insights

• Share insights on changes in customer purchasing patterns, seasonal trends, and recurring product requests
• Support targeted outreach by identifying customers who may benefit from specific product lines
• During customer calls, take opportunities (
  without pressure
  ) to:
• • Suggest relevant or complementary products
• • Offer free samples when suitable
• • Flag opportunities for the Sales Team to follow up

3. Innovation, SOP Development & Analytics (National Operations Coordinator Team)

• Contribute to building and updating SOPs, training documents, and workflow guides
• Assist in ERP sandbox testing when new features or modules are introduced
• Document process feedback and identify improvement opportunities based on recurring issues
• Support operational analytics including reporting, trend identification, and root-cause analysis
• Participate in or lead lunch & learn knowledge-sharing sessions between warehouse locations
• Use AI tools (training provided) for market research, reporting, product comparisons, and operational insights

Qualifications

• 1-3 years of experience in customer service, order desk, operations, logistics, administrative coordination, or similar roles
• Strong verbal and written communication skills
• Comfortable handling inbound/outbound customer phone calls, including occasional complaints
• ERP, CRM and WMS experience is an asset (training provided)
• Intermediate Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, Filters, etc.) (training provided)
• Ability to stay organized and prioritize when multiple requests come in simultaneously
• Positive attitude, collaborative mindset, and willingness to ask questions and learn

Work Hours

Monday to Friday — 8:00 AM to 5:00 PM

No evenings, weekends, or overtime expected.

What We Offer

• Supportive team environment
• Full training on ERP, reporting tools, and AI tools
• Skill-building and career growth opportunities within Operations, Logistics, Customer Service, or Purchasing
• A workplace that values collaboration, problem-solving, and continuous improvement

How to Apply:

Submit your resume and a brief cover letter outlining your interest and relevant experience to

Benefits:

•   Competitive Hourly Rate

•    Work uniform

•    Extended health care

o   Dental

o   Vision

o   Etc.….

•    Steel-toed safety boots (after 6 months)

Diversity & Inclusivity:

Consolidated Dealers is based out of one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment. The decisions we make are rooted by respectfully considering each other's thoughts and opinions and by working towards a greater common goal.

Accommodation:

Consolidated Dealers is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. If as a qualified job applicant, you require accommodation, Consolidated Dealers will consult with you to provide equitable accommodation and business environment modifications according to your specific needs. You will be provided an opportunity to express your accessibility needs if your application is selected to proceed in our hiring process.