URGENT: Customer Service

2 days ago

Toronto, Ontario, Canada WorkStaff360 Full time $24,000 - $52,000 per year
URGENT: Customer Service & Help Desk Returns Assistant (e-commerce or appliance industry experience is required)

Application Deadline: 15 November 2025

Department: Operations

Employment Type: Full Time

Location: Toronto

Compensation: $4.00 - $5.00 / hour


Description
  • Respond promptly to customer inquiries via phone, email, and chat in a professional and empathetic manner.
  • Guide customers through return creation, authorization, and tracking processes.
  • Accurately document all customer interactions and resolutions in the help desk or CRM system.
  • Coordinate with warehouse and logistics teams to ensure timely and accurate return processing.
  • Escalate complex or technical issues to supervisors or specialized teams as needed.
  • Maintain high customer satisfaction through proactive communication and problem-solving.

Hard Requirements:
  • 1–3 years of experience in customer service or help desk support, preferably in e-commerce or appliance industries.
  • Strong written and verbal communication skills.
  • Proficiency with ERP or help desk systems (Odoo experience is a plus).
  • Strong attention to detail and organizational skills in a fast-paced environment.
  • Customer-focused mindset and ability to handle escalations with professionalism.

Schedule:
  • 40 hours per week
  • Monday to Friday
  • 9AM–6PM US Eastern Standard Time

Offer and Benefits:
  • Weeks 1–8: $4USD/hour 
  • Weeks 8 onwards: $5USD/hour 
  • HMO coverage after 1 year of employment.

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