Hotel General Manager

2 weeks ago

Edmonton, Alberta, Canada EDMONTON HOTEL & CONVENTION CENTRE Full time $82,000,000 - $94,000,000 per year

The Edmonton Hotel & Convention Centre is seeking an experienced and dynamic General Manager to oversee all day-to-day operations of our full-service hotel. The successful candidate will be a hands-on leader with strong business acumen, hospitality expertise, and a passion for exceptional guest service.

The General Manager reports directly to the Vice President and Ownership Group and is responsible for driving profitability, maintaining operational excellence, and leading a motivated and high-performing team.

Operations & Leadership

  • Oversee all departments including front desk, housekeeping, maintenance, food & beverage, and sales.
  • Ensure smooth daily operations, high service standards, and an exceptional guest experience.
  • Monitor performance metrics and implement strategies to improve efficiency and profitability.
  • Maintain a professional image and foster a positive culture among staff.

Guest Experience

  • Ensure consistent delivery of superior customer service across all areas.
  • Respond to guest feedback and resolve issues promptly and professionally.
  • Lead by example to create a welcoming and guest-focused environment.

Sales & Marketing

  • Collaborate with the Vice President and Owners to develop and execute sales and marketing initiatives.
  • Build and maintain relationships with local businesses, community organizations, and travel partners.
  • Drive occupancy and revenue through strategic planning and partnerships.

Financial Management

  • Prepare and manage budgets, forecasts, and monthly performance reports.
  • Monitor all revenue and expense areas to achieve financial goals.
  • Oversee accounting, inventory, and purchasing controls to ensure accuracy and cost efficiency.

Human Resources

  • Recruit, train, and lead all department managers and staff.
  • Conduct performance reviews, set goals, and promote employee development.
  • Maintain compliance with employment and health and safety standards.

Property & Compliance

  • Ensure the property is well-maintained and meets all cleanliness and safety standards.
  • Oversee maintenance programs and ensure compliance with provincial and federal regulations.
  • Implement safety, loss prevention, and emergency procedures.

Qualifications

  • Post-secondary education in Business, Hospitality, or related field (or equivalent experience).
  • Minimum 5 years of senior hotel management experience.
  • Strong financial understanding including budgeting, forecasting, and revenue management.
  • Excellent leadership, communication, and problem-solving skills.
  • Proven ability to manage multiple priorities in a fast-paced environment.
  • High level of professionalism, integrity, and accountability

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $82,000.00-$94,000.00 per hour

Benefits:

  • Dental care
  • Discounted or free food
  • Life insurance
  • On-site parking

Work Location: In person

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