Claims Manager

As a world class asset-based carrier, Charger Logistics specializes in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.

The Claims Manager oversees all accident investigation and claims management for Canadian and US trucking and logistics operations. This role handles the complete claims lifecycle from incident response through settlement, ensuring compliance with federal, state, and provincial regulations across both countries. A legal background is highly valued given the complex cross-border regulatory environment and litigation management requirements.

Qualifications:

• Provide immediate response to accidents across North American operations and coordinate comprehensive investigations including scene documentation, evidence preservation, and witness statements
• Review accident reports, driver logs, ELD data, vehicle maintenance records, and dispatch documentation to determine fault and liability
• Coordinate with police, regulatory authorities, and accident reconstruction experts in both countries
• Ensure compliance with mandatory accident reporting under FMCSA regulations, provincial highway traffic acts, state requirements, and federal Motor Vehicle Safety Act
• Manage all claims including automobile liability, bodily injury, property damage, cargo loss, and third-party claims across US states and Canadian provinces
• Establish appropriate reserves based on exposure assessment and varying tort environments in different jurisdictions
• Negotiate settlements with claimants, attorneys, and insurance adjusters in both countries
• Manage claims through litigation including coordination with defense counsel, discovery/examinations for discovery, depositions, mediations, and trial preparation

Regulatory Compliance & Legal Coordination

• Ensure compliance with FMCSA regulations, DOT requirements, state insurance laws, provincial regulations, and highway traffic acts
• Navigate varying tort systems including US state laws, Canadian no-fault provinces (Quebec, Ontario, Manitoba, Saskatchewan), and traditional tort jurisdictions
• Coordinate with legal counsel across multiple US states and Canadian provinces
• Respond to discovery requests, produce litigation documents, and prepare for depositions and examinations for discovery
• Manage cross-border claims involving accidents or cargo damage in both countries

Vendor & Stakeholder Management

• Develop and maintain relationships with insurance carriers, brokers, legal counsel, and independent adjusters across North America
• Manage third-party administrators, medical providers, repair facilities, and expert witnesses in both countries
• Coordinate with legal counsel familiar with cross-border transportation issues
• Collaborate with safety, operations, compliance, and risk management departments

Process Improvement & Risk Mitigation

• Develop and implement claims handling procedures compliant with US federal/state and Canadian federal/provincial requirements
• Monitor claims metrics, identify trends, and recommend loss prevention strategies for both countries
• Conduct root cause analysis and provide recommendations to operations and safety teams
• Train staff on accident response and claims reporting procedures for cross-border operations
• Address jurisdictional issues in cross-border accidents and cargo claims

Financial Management

• Maintain accurate case reserves considering varying legal environments in different jurisdictions
• Monitor claims expenses and manage claims budget
• Support insurance renewal process with loss analysis from both countries
• Analyze loss trends across North American operations to inform risk management strategies

• Bachelor's degree in Business, Risk Management, Insurance, or related field

• Minimum 5-7 years of claims management experience in North America

• At least 3 years in transportation, trucking, fleet, or commercial auto claims
• Proven experience managing complex bodily injury and property damage claims in multiple jurisdictions
• Experience with accident investigation and litigation management in US and/or Canada
• Knowledge of FMCSA regulations, DOT compliance, and cross-border transportation issues

• Understanding of insurance regulations and tort systems in both countries

• Experience managing cross-border claims and understanding jurisdictional issues

• Knowledge of Hours of Service regulations in both countries

• Expert negotiation, analytical, and investigative skills

• Ability to interpret insurance policies, contracts, and legal documents from both countries
• Proficiency with claims management software, TMS systems, and Microsoft Office Suite

• Competitive Salary
• Healthcare Benefit Package
• Career Growth