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Sales Administrative Assistant

2 weeks ago

Hawkesbury, Ontario, Canada Adecco Full time

Our client, a well-established manufacturer of custom power conversion and magnetic components for the transportation, medical, and military industries, is looking for a Sales Administrative Assistant to join their team. Founded in 1978, the company has earned a reputation for delivering high-quality products with exceptional service — a success driven by their dedicated and knowledgeable team.

About the Role

As a Sales Administrative Assistant, you will serve as the key liaison between the company and its valued customers. You'll handle post-sales support, order management, and communication across departments to ensure a seamless customer experience. This is a fully onsite role requiring a professional, proactive, and service-oriented individual with strong organizational and communication skills.

Key Responsibilities

Customer Engagement

  • Act as the main point of contact for all customer after-sales inquiries (orders, shipping, billing, credits).
  • Provide timely updates on order status and shipment tracking.
  • Log all interactions in the Odoo CRM system.
  • Prepare and send invoices and open order reports.
  • Collaborate with internal teams to resolve customer issues promptly.
  • Conduct follow-ups to ensure customer satisfaction.

Production & Shipping Coordination

  • Work with the Production Manager to monitor order readiness and production schedules.
  • Communicate any shipping delays and arrange alternatives.
  • Support credit note creation when required by QA.

What You Bring

  • A "customer-first" mindset with a positive, collaborative approach.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office (especially Excel).
  • Attention to detail and ability to work independently.
  • Experience using ERP/CRM systems (Odoo experience is an asset).

Preferred Qualifications

  • College diploma or university degree in Business or related field.
  • 2+ years of B2B customer service experience (manufacturing/electronics preferred).
  • Bilingual in English and French is a strong asset.
  • Technical aptitude to understand basic product functionality.

Compensation & Benefits

Salary: $50,000 – $57,000 per year + annual profit-based bonus

Benefits include:

  • Extended health, dental, vision, and life insurance
  • Disability coverage
  • Employee assistance program
  • Paid time off
  • Free on-site parking
  • Casual dress environment
  • Occasional company-paid lunches
  • Access to an online doctor service

Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m.

Additional Requirements

  • Must be a Canadian Citizen or Permanent Resident
  • Must pass a Controlled Goods security assessment

If you're an organized, customer-focused professional who enjoys working in a collaborative environment — we'd love to hear from you

Apply now to join our client's growing team in Hawkesbury, Ontario.