Office Administrative
1 week ago
Position Title: Office Administrator
Location: Welland, Ontario
Reports To: Area Human Resource Manager
Position Summary
The Office Administrator is the central point of coordination for all administrative and clerical functions at Stay-at-Home Nursing's Welland location. This role ensures smooth day-to-day operations by providing administrative support to management, scheduling teams, and caregivers, while delivering exceptional customer service to clients and visitors.
Key Responsibilities
Administrative & Clerical Support
- Manage incoming calls, emails, and in-person inquiries, directing them appropriately.
- Maintain organized filing systems (electronic and paper).
- Prepare and process documents, correspondence, and reports as required.
- Order and manage office supplies and equipment.
Scheduling & Coordination
- Support scheduling staff in updating and maintaining caregiver schedules.
- Assist in coordinating appointments, meetings, and training sessions.
- Track and follow up on shift changes, cancellations, and coverage needs.
Client & Caregiver Support
- Greet visitors and clients in a professional and welcoming manner.
- Assist in onboarding new caregivers by preparing documentation packages.
- Maintain accurate and confidential client and employee records.
Compliance & Quality Assurance
- Ensure all administrative practices comply with company policies and regulatory requirements.
- Support quality assurance initiatives by tracking required documentation, training, and certifications.
Qualifications
- Post-secondary education in office administration or related field preferred.
- Minimum 2 years of administrative experience, preferably in healthcare or home care.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
- Strong organizational, communication, and problem-solving skills.
- Ability to maintain confidentiality and handle sensitive information.
Core Competencies
- Professionalism and attention to detail
- Customer service orientation
- Time management and multitasking abilities
- Team collaboration
Working Conditions
- Full-time, Monday to Friday - In Person
- Office-based role with periodic interaction with caregivers and clients.
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