Customer Service Representative

2 days ago

Toronto ON MA K, Canada FIXAUTO DOWNTOWN TORONTO Full time $45,000 - $60,000 per year

Fix Auto downtown seeking for a Customer Service Representative

As a Customer Service Representative, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The CSR is responsible for serving customers in person, via the telephone, email or text.

If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career

A day in the life of a Customer Service Representative at Fix Auto:

  • Review client's vehicles for related and not related damages.
  • Complete Walk-Around form and identify not related damages.
  • Take photos of all damages, not related damages, and general condition.
  • Communicate to client's, on what to expect through the repair process.
  • Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
  • Create and follow up on appointments.
  • Prepare Intake and Delivery paperwork.
  • Effectively manage front office operations to ensure efficient organization and support of the sales function.
  • Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
  • Communicate and interact with clients and insurance staff throughout the different technologies .
  • As required, assign the work order to technicians.
  • Set convenient appointments with the customers, based on the shop availability.
  • Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
  • Take payments for deductibles, customer pay work, etc.
  • Keep the Repair Center up to date to ensure accuracy.
  • Import or enter data into the accounting system.
  • Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.

Requirements

  • High school diploma or GED required
  • Able to effectively communicate both verbally and in writing
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail

In addition to an excellent work-life balance, Collision Repair Expert offers a host benefits including:

  • Inclusive work environment: We encourage you to unlock your potential and contribute meaningfully to our success
  • Learning & Development: Learning doesn't stop when you land a job, so we're committed to supporting you by investing in world-class training programs. You can take advantage of our virtual and in-person learning opportunities for your continuous evolution
  • Health & Wellness programs
  • Medical insurance: For your family and for you

Join our team of dedicated professionals where your skills will be valued, and your contributions will make a difference in the lives of our customers. We look forward to welcoming you aboard

Job Type: Full-time

Pay: $45,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking
  • Vision care

Experience:

  • auto body shop : 2 years (required)
  • automotive CSR: 2 years (required)

Work Location: In person

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