Bilingual Call Centre Representative

1 week ago

North Bay ON PB K, Canada ZEDD Customer Solutions Full time

About Zedd Customer Solutions

Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals.

Zedd Customer Solutions is expanding and invites you to join our amazing team of ambitious call center professionals. You will join a friendly environment where we all work together to create a fun and exciting atmosphere.

Overview

We are seeking a dynamic and driven Sales Representative to join our team. The ideal candidate will be responsible for outbound calls to maintain client relationships and driving sales growth. This role requires a proactive approach to identifying customer needs and providing tailored solutions. If you have a passion for sales and a commitment to delivering exceptional customer service, we want to hear from you.

Duties

  • Consistently meet established program sales targets.
  • Identify and engage potential clients through conducting outbound calls.
  • Work in a fast paced environment and have the ability to adapt quickly.
  • Immediately and effectively provide exceptional customer service levels to resolve customer concerns and inquiries.
  • Contact new and existing customers to promote products and services directly from our client's database.
  • Offer feedback to the program supervisor based on errors or improving results.
  • Maintain a positive and productive attitude.
  • Be available Monday to Friday from 9:00 AM to 9:00 PM EST and Saturday from 9:00 AM to 6:00 PM EST.
  • Demonstrate initiative and work in a team environment.
  • Attend and actively participate in all required training programs
  • Apply basic computer skills and accurate data entry to accurately input, retrieve and access customer information.

Skills

  • Strong negotiation skills with the ability to influence decision-making processes.
  • Excellent verbal and written communication skills in both French and English
  • Prior customer service and sales experience is an asset
  • Ability to work independently as well as collaboratively within a team environment.
  • High school diploma or equivalent
  • Satisfactory criminal record check

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. Zedd Customer Solutions is an equal opportunity employer, accommodations available upon request.

Job Types: Full-time, Permanent

Pay: $18.90 per hour

Expected hours: 35 – 44 per week

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Vision care

Work Location: In person

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