CSR - Customer Service Representative

2 days ago

Lindsay ON KV K, Canada Blewett Printing Full time $40,000 - $70,000 per year

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and promoting our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.

Duties

  • Respond promptly to customer inquiries via phone, email, or chat.
  • Provide accurate information regarding products and services.
  • Assist customers with order placement, modifications, and cancellations.
  • Resolve customer complaints in a professional manner
  • Analyze customer feedback to improve service delivery.
  • Collaborate with team members to enhance overall customer experience.

Skills

  • Strong customer service orientation with a focus on satisfaction.
  • Excellent phone etiquette and communication skills in English
  • Ability to analyze information effectively to provide solutions.
  • Strong interpersonal skills to build rapport with customers and team members alike.

Join us in delivering outstanding service while growing your career in a supportive environment

Job Type: Full-time

Pay: $17.02-$21.79 per hour

Education:

  • Secondary School (required)

Experience:

  • Call center: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location: In person

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