Front Desk Reception

About Smitty's Furniture

Smitty's Fine Furniture is a fourth-generation family-owned local furniture store specializing in Canadian-made quality furniture. Our passion is exceptional customer experience in every aspect of our business. For over 75 years Smitty's has been a trusted name in home furnishings in Southern Ontario. We value our loyal customer base, as well as our deeply experienced staff, some of whom have been on our team for decades. Our original location was based in Hanover, Ontario and we are currently operating from three locations: Hanover, Kitchener, and Barrie.

Our approach to the market with our primary line of business is by promoting and selling the top furniture and mattress brands manufactured in Canada. A majority of our product displayed on the floor is made in Canada. Our logo says it all… "FOR THE LOVE OF CANADIAN FURNITURE".

About the Position

The Unloading Dock attendant supports the team in ensuring that every customer who enters the store is given the best possible customer experience. This position works in partnership with sales consultants and managers within Smitty's and is a key point of coordination. This role greets customers, answering their questions either in person or by phone, and performs all front desk and data entry routines in a timely and accurate manner.

This position is a casual role, working less than 32 hours a week, primarily between Sunday and Wednesday.

About You

You bring a humble and positive spirit to everything you do. You believe in open, respectful communication and take pride in building genuine relationships with customers and colleagues alike. You enjoy being part of a team and take the initiative to contribute to a supportive, collaborative environment.

Your primary responsibilities will be:

Your time will be split between our Unloading Dock store and our Main Showroom, creating a pleasant and professional selling atmosphere by answering the phone and greeting the customers courteously, efficiently and professionally

• When working within the Unloading Dock Store, you will be performing:
• Greet and help customers.
• Learning about new products.
• Maintaining the store, tagging, cleaning, restocking, and updating the website by providing photographs to the Website & Marketing Coordinator.
• When working within the main showroom, you will be performing:
• Additional support around the showroom as needed. I.e., tagging a new sale, unpackaging and pricing products, tidying the showroom, and helping with décor.
• Coordinate with warehouse and shipping to assist with customer pick-ups
• Reconciliations of all credit card, debit, and cash payments are performed in our company POS system (daily when in the main showroom).
• Provide customers with updates on orders and process payments upon request
  
  Maintain the flow of in-store customer traffic by monitoring the flow of in-store traffic and notifying sales staff accordingly.
• Manage incoming email inquiries and live chat inquiries by responding or allocating to sales staff accordingly.
• Other duties as may be assigned.

Your Education, Skills, and Experience:

• Completion of high school and or college certificate or diploma
• 1+ years of experience in a customer service position
• Excellent interpersonal relationship skills,
• Excellent communication (verbal and written)
• Demonstrated ability to manage multiple competing priorities
• Basic math and accounting skills
• Proficient in using Microsoft Office products
• Demonstrated strong attention to detail

What's in it for you?

• Competitive compensation
• Cohesive work environment built on core values, which are:
• Welcoming
• Attentive
• Refined
• Meaningful
• Teamwork

• Humble

• Join a team of people who truly believe in the products and provide an exceptional customer experience

• The opportunity to make an impact with a local small business that supports Canadian manufacturers in an exciting market

If you're looking to work in a positive, respectful environment where your contributions are valued and your growth is supported, we would love to hear from you.

At Smitty's, we are committed to fostering a culture of diversity, inclusion, and accessibility. We strive to create a workplace where everyone feels seen, heard, and supported. Accommodations are available throughout the recruitment process upon request.