Mandarin/Cantonese Customer service representative

2 weeks ago

Markham, Ontario, Canada Chat Insurance Full time

Job Summary

Mandarin/Cantonese Customer service representative - Personal and commercial line Insurance

CHAT Insurance

Full-time

Hybrid | Markham, ON, Canada

The Opportunity

Build and grow your P & C insurance career with us Here at CHAT Insurances, We committed to the growth and development of our brokers and employees. CHAT is one of the best Large P & C insurance brokerages recognized by IBAO in 2023 and 2024 and has been proud of providing insurance solutions to consumers in Ontario for over 10 years.

We are seeking a motivated and detail-oriented Insurance CSR to join our dynamic team. Both new and seasoned brokers are welcomed. The ideal candidate will possess strong negotiation skills and a passion for providing exceptional customer service.

Responsibilities

  • Assist customers with inquiries related to personal and commercial insurance policies.
  • Meet and exceed performance targets set by the management team.
  • Provide accurate information on policy coverage and claims processes.
  • Participate in ongoing training and development programs to enhance skills.
  • Resolve customer complaints efficiently and effectively to ensure satisfaction.
  • Maintain detailed records of customer interactions and transactions.
  • Utilize CRM systems to track customer interactions and follow-ups.
  • Collaborate with team members to improve service delivery and efficiency.
  • Stay updated on industry trends and changes in insurance regulations.
  • Identify opportunities for upselling additional insurance products to customers.
  • Provide feedback to management on customer needs and service improvements.
  • Keep current on underwriting rules and workflow processes
  • Actively participate in training initiatives
  • Participate in community marketing initiatives

Experience/Qualifications

  • Mandarin or/and Cantonese are required
  • Post-Secondary Education is required
  • RIBO license preferred
  • Proven experience in customer service, preferably in insurance sectors.
  • Ability to meet and exceed performance targets consistently.
  • Strong understanding of personal and commercial insurance policies.
  • Excellent communication skills, both verbal and written.
  • Ability to resolve customer complaints effectively and efficiently.
  • Strong teamwork skills while being accountable for individual success.
  • Proven ability to identify upselling opportunities with customers.

What's in it for you? (Salary, Commissions & Benefits)

  • Enjoy the flexibility of a hybrid working environment in beautiful Markham, ON, Canada.
  • Receive a competitive base salary that reflects your skills and contributions.
  • Competitive compensation package with bonus and New Business Commissions opportunities
  • Paid Time Off and Vacation
  • Opportunities to grow in the industry

  • Customer Service Representative

    1 week ago

    Markham, Ontario, Canada Benjamin Moore Colour Sense Full time

    Colour Sense is an independently owned Benjamin Moore dealer, we currently have 4 retail locations including Markham, Richmond Hill, North York and Scarborough. (Access with a personalized vehicle is an asset. You will be required to work at any of the 4 locations when needed).Our vision is to fulfill our customer's paint needs and providing an above and...

  • Merchant Support Representative

    5 days ago

    Markham, Ontario, Canada Oppi Solutions Full time

    About UsOppi Solutions is a young, vibrant company in the B2B sales space. We are based in Toronto, Ontario. Currently operating in Ontario and Quebec, with clients across Canada.We currently have a Merchant Support Representative position open at our Markham office. We provide comprehensive training to equip our team with the proper tool and...

  • Asset Protection Representative

    5 days ago

    Markham, Ontario, Canada T & T Supermarket Full time

    Patrol store areas Deal with theft, shop vandalism, loss control, access control and other emergency situations Detain suspects, coordinate and interact with police and other law enforcement entities Investigate internal thefts, interview or interrogate staff members, check personal backpack/belongings as necessary Provide assistance to people who are...

  • Client Services Coordinator, PT

    2 weeks ago

    Markham, Ontario, Canada Spectrum Health Care Full time

    Company Description We are hiring Part Time Client Services Coordinators to work at our Markham office for evening and weekend shifts. As a Client Services Coordinator you will provide exemplary client service and support and act as a liaison between patients, clients and clinical staff. This role is 100% on site in our Markham office. Mandatory two...

  • Service Advisor

    2 weeks ago

    Markham, Ontario, Canada Fusion Auto Full time

    Service Advisor – Fusion AutoLocation: Markham, ON | Full-TimeFusion Auto is a fast-growing full-service automotive centre offering detailing, PPF/wrap, tint, maintenance, tires, mechanical repair, and body repair. We are looking for a Service Advisor to manage customer communication and front-desk operations.ResponsibilitiesGreet customers and manage...

  • Front Desk Receptionist 展厅客户服务专员

    4 days ago

    Markham, Ontario, Canada Aline Service Canada Full time

    Position OverviewThis position serves as the front desk and showroom customer service role. You will be responsible for greeting walk-in customers, providing product introductions, supporting daily showroom operations, and assisting with internal administrative tasks. The ideal candidate is professional, detail-oriented, customer-focused, and has basic...

  • Sales Associate

    1 week ago

    Markham, Ontario, Canada I.D Optical & Optometry Full time

    I.D Optical & Optometry is looking for a dedicated and passionate Sales Associate.The ideal candidate will:be able to work outside business hours including weekends;be able to ensure customer satisfaction;have exceptional communication skills, preferably fluent in English as well as Cantonese/Mandarin;have the ability to multi-task and organize with minimal...

  • Sales Representative

    2 weeks ago

    Markham, Ontario, Canada Neo Financial Full time

    Join us to build a more rewarding financial future for all CanadiansAt Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is...

  • Kitchen Cabinet Designer 橱柜设计师

    1 week ago

    Markham, Ontario, Canada Aline Service (Canada) Inc. Full time

    We're Hiring – Full-Time Kitchen Cabinet DesignerALine Service Canada is hiring a full-time kitchen cabinet designer. We are looking for someone who is experienced, design-savvy, and fluent in both Chinese and English to join our professional team in Markham.Requirements:Proficiency in Design 2020 is requiredMinimum 3 year experience in cabinet design...

  • Kitchen Cabinet Designer橱柜设计师

    2 weeks ago

    Markham, Ontario, Canada Aline Service (Canada) Inc. Full time

    We're Hiring – Full-Time Kitchen Cabinet DesignerALine Service Canada is hiring a full-time kitchen cabinet designer. We are looking for someone who is experienced, design-savvy, and fluent in both Chinese and English to join our professional team in Markham.Requirements:Proficiency in Design 2020 is requiredMinimum 3 year experience in cabinet design...