Service Advisor
1 week ago
Service Advisor – Fusion Auto
Location: Markham, ON | Full-Time
Fusion Auto is a fast-growing full-service automotive centre offering detailing, PPF/wrap, tint, maintenance, tires, mechanical repair, and body repair. We are looking for a Service Advisor to manage customer communication and front-desk operations.
Responsibilities
- Greet customers and manage front-desk reception
- Handle online bookings, WeChat inquiries, phone calls, and walk-ins
- Prepare service estimates and repair orders
- Coordinate services across detailing, tint/PPF, maintenance, tires, mechanical, and body repair
- Order, track, and return OEM/aftermarket parts; follow up with suppliers
- Provide customers with updates and ensure high satisfaction
- Communicate job details clearly to technicians to support daily workflow
Qualifications
- Service Advisor or automotive customer service experience preferred
- Dealership experience is a strong asset
- Strong communication, multitasking, and organizational skills
- Language requirements: Fluent in Mandarin and English; Cantonese is an asset
- Automotive knowledge is mandetory
Job Type: Full-time
Pay: $3,100.00-$3,500.00 per month
Benefits:
- Company events
- Company pension
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- RRSP match
- Wellness program
Work Location: In person
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