Service Advisor

1 week ago


Markham, Ontario, Canada Fusion Auto Full time

Service Advisor – Fusion Auto

Location: Markham, ON | Full-Time

Fusion Auto is a fast-growing full-service automotive centre offering detailing, PPF/wrap, tint, maintenance, tires, mechanical repair, and body repair. We are looking for a Service Advisor to manage customer communication and front-desk operations.

Responsibilities

  • Greet customers and manage front-desk reception
  • Handle online bookings, WeChat inquiries, phone calls, and walk-ins
  • Prepare service estimates and repair orders
  • Coordinate services across detailing, tint/PPF, maintenance, tires, mechanical, and body repair
  • Order, track, and return OEM/aftermarket parts; follow up with suppliers
  • Provide customers with updates and ensure high satisfaction
  • Communicate job details clearly to technicians to support daily workflow

Qualifications

  • Service Advisor or automotive customer service experience preferred
  • Dealership experience is a strong asset
  • Strong communication, multitasking, and organizational skills
  • Language requirements: Fluent in Mandarin and English; Cantonese is an asset
  • Automotive knowledge is mandetory

Job Type: Full-time

Pay: $3,100.00-$3,500.00 per month

Benefits:

  • Company events
  • Company pension
  • Disability insurance
  • Employee assistance program
  • Life insurance
  • On-site parking
  • RRSP match
  • Wellness program

Work Location: In person


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