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Front Desk Administrator

2 weeks ago

Markham, Ontario, Canada Yonge Finch Dental Centre Full time

Overview

We are seeking a professional and organized Front Desk Agent to join our team. This role is essential in providing exceptional customer service, managing administrative tasks, and ensuring smooth daily operations at our office. This role is ideal for someone who enjoys variety, teamwork, and providing an excellent patient experience.

Duties

  • Manage multi-line phone systems, screen calls, and direct inquiries appropriately
  • Maintain organized filing systems, both electronic and paper-based
  • Schedule appointments and manage the daily schedule
  • Handle payments (credit/debit/cash)
  • Answer phones and respond to patient inquiries
  • Assist with treatment estimates and basic insurance coordination
  • Maintain accurate patient records and documentation
  • Help with tidying up the office at the end of the day

Qualifications

  • Comfortable working in a fast-paced environment
  • Excellent communication and team skills
  • Comfortable working both chair side and at reception
  • Strong organizational skills and attention to detail
  • Ability to multitask and adapt to clinic needs
  • Experience with dental software Dentrix is an asset

This position plays a vital role in ensuring our office runs smoothly while delivering outstanding service to patients. We value candidates who are proactive, detail-oriented, and committed to excellence in administrative support.

Job Type: Full-time

Pay: $18.00-$23.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person