Service Desk Analyst

5 hours ago

Markham, Ontario, Canada Sofina Foods Canada Full time

Position Summary
Reporting to the Senior Manager, IT Service Delivery & Assets, this role will provide level 1 & 2 support to our end users escalating when required to other IT resources. The expectation is this role will contribute to the evolution of the Service Desk/Service Delivery function within IT Operations. Your participation in the documentation of processes as well as the establishment and participation in coverage of our 24-hour support line once introduced will be required.

Key Responsibilities

  • Participate in administrating and maintaining the Service Desk Management System and report generation.
  • Champion the other functions within the Service Desk & Assets Management System [e.g., Inventory administration, reporting]
  • Make use of service desk reporting metrics to monitor key indicators that are assessed by IT Management.
  • Create and maintain an IT Service Catalog of each SOFINA location to undertake a broad view of their service desk support requirements [i.e., applications in use, who to escalate concerns to].
  • Support end users with MS Office, core/satellite application issues or how-to requests.
  • Administer end user system access levels and overall security profile management.
  • Setup workstations/printers and support overall connectivity to the network relying on the Infrastructure & IT Operations teams as needed.
  • Champion a resolution for support requests by mitigating end user impact.
  • Look for opportunities to reuse technology, influence a bias for action when servicing our end users and recommend new IT support processes to drive efficiencies whenever possible.
  • Responsible for project related activities, when assigned.
  • After hours technical support and liaison as required.
  • This role will support Manager, IT Operations East in supporting all users & entities at this facility.

Qualifications

  • Bachelor's degree in business administration or related community college diploma in IT or computer science
  • ITIL foundation for service delivery
  • 2+ years of computer operations, technology support, system administration and project related activities
  • Experience with business process reviews and procedural documentation.
  • MS Office 365 and other typical workstation tools to support business efficiencies.
  • Willingness to learn new technologies and maintain industry knowledge.

Hiring Range: CAD $56,523 - $75,458

Bonus: This position is eligible for a bonus up to 7% of base salary subject to the plan terms and conditions.

Please note that the expected hiring range provided is derived from a group of like roles within Sofina. The final offer amount for this role will be dependent on geographical region, applicable experience, skillset of the candidate and internal equity.

This position is currently an active vacancy.

Sofina Foods Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.

  • Service Desk Analyst

    2 weeks ago

    Markham, Ontario, Canada BGIS Full time

    DescriptionSUMMARYReporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client's issues, balancing between minimizing the impact on our client's...

  • Service Desk Analyst

    2 days ago

    Markham, Ontario, Canada BGIS Full time $45,968 - $57,461

    SUMMARYReporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client's issues, balancing between minimizing the impact on our client's productivity and...

  • IT Operations Infrastructure Analyst

    10 hours ago

    Markham, Ontario, Canada Aurora Cannabis Inc. Full time

    IT Operations Infrastructure Analyst**Division: ITJob location: OntarioHours: 40 hours per week, Monday to FridayEmployment type: Full-time hybrid permanent employmentA little about us**Hi, we're Aurora Cannabis, and we're so excited to meet youWe're a global cannabis company with operations across Europe and North and South America. We're driven by our...

  • Analyste du bureau d'aide

    5 hours ago

    Markham, Ontario, Canada BGIS Full time

    Job DescriptionWho We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage...

  • Front Desk Receptionist

    6 days ago

    Markham, Ontario, Canada Synkro Automotive Repair Corp. Full time

    OverviewWe are seeking a professional and organized Front Desk Receptionist to join our team. This role is vital in providing exceptional customer service, basic administrative tasks, and ensuring the smooth operation of our front office. The ideal candidate will have strong office experience and excellent communication skills. This position offers an...

  • Deal Desk Representative

    17 hours ago

    Markham, Ontario, Canada Jonas Software Full time

    Job Description:Deal Desk RepresentativeJonas ClubTHE COMPANYGary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and...

  • Front Desk Administrator

    1 week ago

    Markham, Ontario, Canada ALFI Physiotherapy Full time

    Job SummaryWe are seeking a highly organized and professional Front Desk Administrator to join our team. This role is vital in ensuring smooth office operations, providing exceptional customer service, and managing administrative tasks efficiently. The ideal candidate will possess strong office management skills, be proficient in various computer...

  • Front Desk Administrator

    1 week ago

    Markham, Ontario, Canada Yonge Finch Dental Centre Full time

    OverviewWe are seeking a professional and organized Front Desk Agent to join our team. This role is essential in providing exceptional customer service, managing administrative tasks, and ensuring smooth daily operations at our office. This role is ideal for someone who enjoys variety, teamwork, and providing an excellent patient experience.DutiesManage...

  • Service Advisor

    1 week ago

    Markham, Ontario, Canada Fusion Auto Full time

    Service Advisor – Fusion AutoLocation: Markham, ON | Full-TimeFusion Auto is a fast-growing full-service automotive centre offering detailing, PPF/wrap, tint, maintenance, tires, mechanical repair, and body repair. We are looking for a Service Advisor to manage customer communication and front-desk operations.ResponsibilitiesGreet customers and manage...

  • Reporting Analyst

    4 days ago

    Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full time

    Finding a job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Demand-Side Management (DSM) Tracking and Reporting Analyst I to work at a leading utility service provider in North York, ON. Sound good? Take a closer look below. We're here to help you find something great that works for you—so you won't miss a moment...