Operations Supervisor

About MOBIS Parts Canada (MPCA):MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry, specializing in the distribution of parts for Hyundai Motor Company and Kia Motors. With a strong commitment to collaboration, ingenuity, and a promise to bring safety and happiness to our customers, MPCA is dedicated to constant evolution and the development of cutting-edge technologies.Headquartered in Seoul, Korea, MOBIS operates in approximately 40 countries worldwide, and has significantly expanded its presence in Canada.At MOBIS we encourage individuals to take on new challenges and drive innovation, helping us maintain a global competitive edge through product quality and customer value.Background of MPCA:2016: MPCA transitioned to a newly built 550,000 sq. ft. facility in Markham, ON, marking a significant milestone in the company's growth and expansion.2023: MPCA further expanded by opening the ADC (Alberta Distribution Center) facility in Calgary, continuing to strengthen its presence across Canada.What MPCA Has to Offer:Flexible & Collaborative Work Environment:A dynamic and fast-paced workplace that encourages teamwork, innovation, and a flexible work culture.Professional Development Opportunities:Numerous opportunities for employees to grow and enhance their skills, both personally and professionally.Exciting Company Events:Engage in company events that foster company culture and provide a great opportunity for team bonding.Employee & Family Car Discounts:Special rates on Mobis vehicles for employees and their families, offering great value.Competitive Benefits & Compensation Package:A comprehensive package that includes employer-paid benefits, competitive salaries, and a company-matched RRSP plan to secure your financial future.And Much More:Additional perks and opportunities that make working at MPCA a rewarding experience.Position Summary:Reporting to the Head of Department, Manager ADC; the Operations Supervisor is responsible for planning, executing, and continuously improving warehouse and distribution operations at Alberta Distribution Centre (ADC), with a strong focus on logistics planning, process optimization, and performance analysis. This role ensures operational efficiency, team productivity, and inventory accuracy by leveraging data mining, SQL-based analysis, and advanced reporting tools. The supervisor will play a key role in driving strategic improvements and supporting decision-making through actionable insights. Key Accountabilities:Inbound Operations Management:Oversee receiving of containers and ensure offloading of cases follows SOPs. Supervise staging of goods on the dock, movement to sorting areas, and timely put-away into designated storage locations. Monitor inbound schedules and prioritize based on urgency, backorders, and operational constraints.Outbound Operations Management:Ensure accurate picking, packing, and shipping of orders to meet customer and dealer requirements. Maintain compliance with outbound process time standards and minimize delays. Container Scheduling & Detention Management:Plan container unloading based on urgency and backorder priorities. Track container dwell times to prevent detention charges and optimize yard space utilization. Process Analysis & Optimization:Conduct workflow analysis using Excel and/or SQL-based data mining. Identify inefficiencies and propose actionable solutions to improve operational effectiveness. Strategic Planning & KPI Management:Monitor KPIs and maintain dashboards; deliver structured performance reports using advanced Excel and PowerPoint. Main KPIs:  Productivity & Manpower Planning: Analyse output levels, forecast workforce needs, and allocate resources effectively.  Dealer Claim Metrics: Track claim ratio, total claim amount, and lead time for resolution.  Inventory Accuracy Rate: Ensure alignment between physical inventory and system records.  Transportation Management: Plan inbound/outbound shipments, optimize routes, and ensure timely delivery.  Inbound/Outbound Process Time Compliance: Maintain standard processing times for receiving and shipping.  Warehouse Space Utilization: Optimize storage space for maximum efficiency. Productivity & manpower planning. Continuous Improvement & SOP Development: Lead process improvement initiatives and standardize best practices through SOP development. Support internal audits and compliance programs. Team Leadership:Supervise, train, and evaluate warehouse personnel in accordance with company policies. Conduct shift briefings, communicate objectives, and ensure alignment with daily goals. Promote a culture of safety, accountability, and continuous improvement. Reporting & Communication:Prepare and present weekly/monthly operational reports to management and stakeholders. Communicate container scheduling priorities and operational updates to relevant teams.  Required Qualifications: Minimum 5+ years of experience in logistics planning, operations strategy, or process improvement in warehouse/distribution environments as a supervisor.  Strong skills in data mining, SQL, and operational analysis. High proficiency in Microsoft Excel (pivot tables, formulas, charts, macros) and PowerPoint reporting. Proven ability to lead teams in fast-paced, fast-growing environment. Strong analytical, organizational, and problem-solving skills. Excellent written and verbal communication skills.  Minimum bachelor’s degree (4-year) in Industrial Engineering, Mechanical Engineering, Computer Science, Supply Chain Management, or Mathematics is preferred.  Preferred Qualifications: Preference will be given to candidates with a master’s degree. Experience in automotive, aftersales parts industries. Exposure to continuous improvement methodologies (Lean, Six Sigma). MOBIS Parts Canada Corp. is committed to attract and retain a diverse team of associates and creating an inclusive environment. MOBIS Parts Canada Corp. has accommodation process in place for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, please contact hr@mobis.ca