Technical Support Analyst

4 days ago

Vancouver, Canada Smile Innovations Group Full time

**Technical Support Analyst**

Reports to CEO.
- Location:_ Vancouver, BC or Gatineau QC.

**SMILE INNOVATIONS GROUP**

Smile Innovations Group is a national organization focused on the consolidation of dental labs and the development of dental products and services. Our management team has a long history and experience in the dental and financial industries providing a wide range of knowledge. Our team has been involved in a long list of M&A deals and has experience in the operational management of large-scale businesses.

**Description**:
**Responsibilities**
- Answer and resolve technical requests from all business divisions in English (French is an asset).
- Traveling to various sites across the country to support infrastructure integration and site support.
- Monitor, resolve, and document assigned service calls.
- Ensure the installation and configuration of workstations, VoIP systems, and mobile devices as well as any other equipment under the responsibility of IT.

**Required Skills**:

- Demonstrate rigor, structure, and autonomy.
- Strong communicator with the ability to work with various employees and stakeholders.
- Excellent oral and written communication skills.
- Proven sense of customer service.
- Able to manage multiple priorities simultaneously.
- Excellent troubleshooting and problem-solving skills.
- Motivated to take on challenges and provide suggestions to develop the company.
- Ability to work alone or in a team.
- Has a strong sense of responsibility and commitment.

**Experience Required.**
- Have at least 3 years+ of relevant experience as an IT technician or in a similar position.
- Network certified
- Bilingual (English and French preferred)
- Microsoft Certified Administrator
- Good knowledge of corporate networks (LAN / WAN / VLAN).
- Familiarity with TCP / IP and other network protocols.
- Windows 10/11 Pro, Windows Server 2016/2019/2022 operating systems.
- Good knowledge of Active Directory concerning structure, user management, and security groups.
- Good knowledge of the functioning of permissions and shares of network files/folders.
- Experience installing and troubleshooting, corporate messaging and collaboration software (Microsoft 365, Office Suite, SharePoint, Teams).
- Comfortable with managing and utilizing a request (ticket) system.
- Experience with IOS is an asset.

  • Technical Support Analyst

    2 weeks ago

    Vancouver, Canada Technical Safety BC Full time

    The Opportunity The Technical Support Analyst is responsible for user support and maintenance of computer hardware, software, and networks. Status: Regular Full-Time, Union Number of Positions: 1Pay Grade: 14 ($37.65 - $43.59 per hour, working 40 hours per week) Location: Vancouver, BC Reports to: Leader, IT Operations As a Technical Support Analyst, you...

  • 25-67 Technical Support Analyst

    3 hours ago

    Vancouver, Canada Technical Safety BC Full time

    25-67 Technical Support Analyst (Temporary, Full Time)Join to apply for the 25-67 Technical Support Analyst (Temporary, Full Time) role at Technical Safety BCOpportunityThe Technical Support Analyst is responsible for user support and maintenance of computer hardware, software, and networks.StatusRegular Full-Time, UnionNumber of Positions1Pay Grade14...

  • Technical Business Analyst

    2 days ago

    Vancouver, Canada Ignite Technical Resources. Full time

    Technical BA with Integration experience - Permanent position in Vancouver (On-site after Covid): On behalf of our client in Vancouver, Ignite Technical Resources is looking for a Technical BA with the client for a permanent opportunity. **Role Description**: The Business Analyst II on the Student team leads the assessment of client needs in an effort to...

  • Jr to Intermediate Technical Analyst Bhjob13022

    1 week ago

    Vancouver, Canada Ignite Technical Resources. Full time

    Junior to Intermediate Technical Analyst - Contract position in Vancouver (Hybrid): On behalf of our client in **Vancouver,** **Ignite Technical Resources** is looking for a **Junior to Intermediate Technical Analyst** with our client ** **for a **contract opportunity**. **Responsibilities**: - Perform quarterly reviews of users authorized and...

  • Application Support Analyst Bhjob13022 12507

    2 weeks ago

    Vancouver, Canada Ignite Technical Resources. Full time

    Application Support Analyst - Contract position in Vancouver (Hybrid): On behalf of our client in **Vancouver,** **Ignite Technical Resources** is looking for an **Application Support Analyst** with our client ** **for a **contract opportunity**. **Responsibilities**: - Provide second - Support users with data editing, import/export, and bulk...

  • Intermediate Technical Process Analyst Bhjob13022

    2 weeks ago

    Vancouver, Canada Ignite Technical Resources. Full time

    Intermediate Technical Process Analyst - Contract Position in Vancouver (Hybrid): On behalf of our large, public-sector client based in Vancouver, Ignite Technical Resources is seeking an intermediate technical process analyst to participate in various initiatives or compliance related tasks under the guidance from senior Compliance/Risk Advisors.. The...

  • Tech Support Analyst Bhjob13022 12188

    1 week ago

    Vancouver, Canada Ignite Technical Resources. Full time

    Tech Support Analyst - Contract position in Vancouver (hybrid model): On behalf of our client in **Vancouver,** **Ignite Technical Resources** is looking for a **Tech Support Analyst **with our client ** **for a **contract opportunity**. **Role Description**: **Responsibilities**: - Use the Helpdesk system to document and track all pertinent end user...

  • Hybrid IT Support Analyst

    3 hours ago

    Vancouver, Canada Technical Safety BC Full time

    A technical safety organization in Vancouver seeks a Technical Support Analyst to enhance user support and IT services. You will address user requests, monitor system performance, and implement new technologies. Ideal candidates have a diploma in computer science, relevant IT support experience, and strong problem-solving skills. This full-time role offers a...

  • Jr. Applications Support Analyst

    19 hours ago

    Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our large, public-sector client based in Vancouver, Ignite Technical Resources is seeking a Junior Application Support Analyst to provide SAP, SharePoint, and ServiceNow support. The initial contract is for 6 months with strong renewal potential. **Mandatory Requirements**: - Experience working in a helpdesk environment with an Information...

  • Functional Support Analyst Bhjob13022 12378

    1 week ago

    Metro Vancouver Regional District, Canada Ignite Technical Resources. Full time

    Functional Support Analyst (Tier 2 support) - Contract position in Vancouver (Hybrid): On behalf of our client in **Vancouver,** **Ignite Technical Resources** is looking for a **Functional Support Analyst **with our client ** **for a **contract opportunity.** **Role Description**: ** **responsible for the day-to-day operation of our client's computer...