Functional Support Analyst Bhjob13022 12378

2 weeks ago

Metro Vancouver Regional District, Canada Ignite Technical Resources. Full time

Functional Support Analyst (Tier 2 support) - Contract position in Vancouver (Hybrid):
On behalf of our client in
**Vancouver,**
**Ignite Technical Resources** is looking for a
**Functional Support Analyst **with our client
** **for a
**contract opportunity.**

**Role Description**:
** **responsible for the day-to-day operation of our client's computer networks. You will organize, install, and support our client’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

This position provides issue identification and resolution, while supporting testing and capturing documentation within the areas of support for the ISC Product team. The ISC Functional Support Analyst provides recommendations on how capabilities of the company’s financial and human resources system can be used and optimized to improve business processes and solve business problems to support the short-and-long-term direction of Finance and HR operations.

**Responsibilities**:

- Advises on systems management issues specific to the human resources and finance (and student services, in the future) functional modules of Workday and other related systems, as well as participates in major process, module or version changes.
- Provides Tier 2 operational expertise for the human resources and finance (and student services, in the future) system and processes inquiries, including troubleshooting system, resolving issues, and providing end user support to ensure services meet or exceed customer service levels.
- Acts as the interdepartmental interface between the user, the ISC Service Desk, systems support staff within other customer support units, and the business partner counterparts when responding to system issues.
- Collects requirements for custom workflows, troubleshoots workflow issues and provides, functional and technical guidance to users.
- Identifies, analyzes, troubleshoots, and diagnoses root causes and applies appropriate solutions to restore issues, resolve operating difficulties, resolve and reduce user problems, and improve data integrity.

**Requirements**:

- 3+ yrs of Tier 2 support exp with Finance/Accounting or HR systems.
- Experiences follow service management standard methodologies and procedures to link between incidents, problems to incidents, incidents to change, and incidents to knowledge sources.
- Ability to communicate effectively both verbally and in writing. Able to collaborate closely between technical staff and end users effectively.

**Nice-to-have**:

- Familiarity with Workday (an asset).
- Based in Vancouver and proudly Canadian, Ignite Technical Resources has been providing Top Technical Talent to organizations across Canada since 2005._

**Ignite. Wired for people.**

**Follow Ignite on Twitter**
**and become a fan on**
**Facebook**
**for up-to-date information about our company including job postings**

**About Ignite Technical Resources.**:

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