Tech Support Analyst Bhjob13022 12188
2 weeks ago
Tech Support Analyst - Contract position in Vancouver (hybrid model):
On behalf of our client in
**Vancouver,**
**Ignite Technical Resources** is looking for a
**Tech Support Analyst **with our client
** **for a
**contract opportunity**.
**Role Description**:
**Responsibilities**:
- Use the Helpdesk system to document and track all pertinent end user identification information, including name, department, contact information, nature of problem or issue, all successful and unsuccessful decisions made, actions taken, final resolution and user notification.
- Perform hands-on analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
- Test fixes to ensure problem has been adequately resolved and communicate the resolution to the affected users.
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal and ensure that the final resolution is documented.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, printers, peripherals and related hardware and software in order to deliver required desktop service levels.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Collaborate with the Manager, ITS to ensure efficient operation of the company’s desktop computing environment.
- Configure, support and maintain Blackberry devices.
- Recover data from client pc’s and other devices as directed.
**Requirements**:
- College diploma or university degree in the field of computer science and/or 2 years equivalent work experience. MCSE would be advantageous.
- Ability to conduct research into PC issues and products as required.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent technical knowledge of Dell PC and desktop hardware. Excellent technical knowledge of PC internal components. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Hands-on hardware and software troubleshooting experience. Previous experience working in a help desk environment would be an asset.
- Extensive equipment support experience with all Microsoft desktop operating systems and products.
- Understanding of current network protocols, operating systems and standards.
- Experience working in a team-oriented, collaborative environment
- Based in Vancouver and proudly Canadian, Ignite Technical Resources has been providing Top Technical Talent to organizations across Canada since 2005._
**Ignite. Wired for people.**
**Follow Ignite on Twitter**
**and become a fan on**
**Facebook**
**for up-to-date information about our company including job postings**
**About Ignite Technical Resources.**:
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