Area Manager
2 weeks ago
**Collision Repair Experts has an Area Manager opportunity to work with our network of franchisees.**
The purpose of the position is to work closely with a network of collision repair franchisees to help them maximize daily operations and support them with their processes and production strategies. The main goal is to maximize revenue while providing a superior level of customer service, using your automotive repair experience. Your damage appraisal and production management experience will help you excel in this role.
**Responsibilities**:
- Actively support the day-to-day operations of the Franchisees under the direction of the Director of Operations;
- Review daily operations and provide training and assistance as needed;
- Adhere to Standard Operating Procedures and adhere to them in accordance with corporate values;
- Establish and maintain strong relationships with franchisees, insurance partners and vendor partners;
- Record and track operational visits, remote support, warranty issues, and other required actions in the CRM system;
- As required, develop procedures and actions to be taken, so as to solve any problem or daily operations requiring improvement / change;
- Work closely with franchisees to identify opportunities for improvement in collaboration with the Director of Operations to effectively communicate these opportunities to the franchise owners;
- Collaborate with franchisees to ensure strict compliance with the policies and procedures of our insurance partners;
- Other related duties as assigned.
**Requirements**:
- College Diploma or University Degree
- Valid Canadian driver's license and excellent driving record
- Ability to travel extensively in the region covered and sometimes elsewhere in Canada, as needed
- Knowledge of Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
- At least 3 years of industry experience
- Damage Appraisal experience
- Production management skills
- Strong communication skills
**Work conditions**:
- Expected to be in shops most days
- Travel may be required outside of the region covered
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