Scheduling Manager

**Overview**:As a Scheduling Manager (Monday to Friday) for the Greater Toronto Area, you will be responsible for independently managing, establishing, maintaining, and reviewing work schedules. You would match available guards to posts, notify employees of schedules and changes and control costs through the implementation of effective scheduling strategies.
- Securitas, a global leader in the security industry, has been providing security services since 1899. With over 7,500 employees in twenty-four offices across Canada and 320,000 employees globally, we possess the experience and knowledge to offer a broad range of services including: Leading Technology Solutions, Remote Guarding, On-site and Mobile Guarding, and Investigations. _

Hours of Work: Monday to Friday 9AM-5PM (40 hours per week) with occasional overtime/after-hours support.

**Key Job Duties**:

- Communicate and consult with District Management, Supervisors, Security Guards & Field Supervisors across Greater Toronto Area (GTA) to provide after-hours support with various operational issues.
- Always maintains site coverage; tracks requests for time off including vacation and personal leave requests to ensure site coverage; responds to emergency situations, call
- offs, and absences to ensure that client sites have coverage; acts as call in center for remote posts.
- Function as first point of contact for inquiries, provide resolutions, as well as confirming the health & Safety of Security guards in the GTA.
- Escalate issues as appropriate, including unsafe working conditions.
- Maintains current knowledge of site contracts and requirements of Security Guard training, availability and time worked.
- Coordinates the daily schedules and assignments of supervisory staff, briefs supervisors on changes to post schedules and new Security Guard schedules.
- Advises management of openings as they occur; matches Security Guards with site requirements and qualifications.
- Recommends removal of Security Guards from posts based on client complaints, attendance problems or other performance issues; advises management of any staffing problems that may arise as client requirements change.Maintains records of Security Guard qualifications, certifications and training and coordinates on-site training requirements with Site Supervisor to meet client needs.

**Requirements**:

- Highschool or College Diploma
- Minimum of one (1) plus years of related experience.
- Knowledge of the security industry and/or scheduling, an asset
- Detail oriented.
- Solid planning and organizing skills.
- Solid customer service skills and results orientation
- Effective communication and people skills
- Strong customer service and results orientation

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Securitas Canada's Mission:
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Securitas Aviation's Mission:
Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada

Our Values:
Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.