Tenant Services Coordinator

**THE ROLE**

Join Triovest as a Tenant Services Coordinator for a mix office and retail complex located in downtown Toronto. The primary responsibility of this role is to serve as the primary contact to the clients and tenants as well as deliver prompt and consistent service while maintaining an efficient flow of information and documentation within the Property Management office.

**WHY CHOOSE TRIOVEST?**

At Triovest, we have clear guiding core values and principles, and we live by them every day in everything we do. When you join us, you will find that collaboration and trust go hand-in-hand, creating genuine relationships with colleagues, leaders, shareholders, and clients.

As we grow and evolve, you can too. There is ample opportunity to build your skills and grow in your career while working on exciting, industry-leading projects. Your potential is limitless.

Here are some of the great benefits that our employees enjoy:

- A comprehensive health benefits package, including a health spending account and personal spending account, access to virtual health, and an employee and family assistance program (EFAP)
- Personal & sick days
- National and local social committees - fun events, webinars, and team building activities held throughout the year for employees
- Speaker Series to support diversity, equality, and inclusion
- Corporate Charity Program - making a positive difference and supporting our communities through paid volunteering days and charity matching
- Tuition for training & development
- Employee Referral Program - our people are our greatest asset, we’re always looking to grow our teams, and we offer a substantial Employee Referral Program
- Discounted membership fees with GoodLife
- Cell phone plan discounts with Rogers

**WHAT WILL YOU BE DOING?**
- Manage and maintain the Angus Anywhere Tenant Work Order system on a daily basis for the complex, following up on work order assignments to ensure timely response.
- Direct information to co-workers to complete work order requests and address the needs of tenants.
- Engage in routine correspondence, coordination of service, issuing Tenant and Contractor advisories.
- Develop tenant notices and communications for the property.
- Assist with building events coordination, new tenant welcome package, new tenant onboarding and move in/move out coordination.
- Assist with Tenant Satisfaction Surveys and resulting Tenant Survey Action Plans.
- Update and maintain current, Building Management documents, databases, manuals, reports and contact lists.
- Administer Tenant and Contractor Insurance Certificate Program.
- Assist with general property administration, access card programing, booking of elevators, loading dock booking.
- Provide back up to Property Administrator roles (AP/AR).
- Perform reception duties; answer main office line, respond to tenant requests as well as walk in traffic.
- Order all office supplies and maintain office equipment.
- Manage office mail and courier services.
- Manage boardroom meeting requests, office catering, ensuring board room clean and stocked at all times.

**WHAT ARE WE LOOKING FOR?**

**We believe success in this role will demonstrate itself through the following attributes and skills**:

- A dedication to providing exceptional service, every day.
- The ability to adapt to change in a positive way and deliver successful results within a given time frame.
- A team-oriented approach to meeting goals and objectives.
- A willingness to admit mistakes and easily digest constructive feedback, using it as a learning opportunity.
- The ability to perform with exceptional integrity, always striving to do the right thing and help to create an environment built on trust, honesty and respect.
- Must be inclusive and supportive of the diversity within the Triovest team.
- Proven organizational and multi-tasking skills with an ability to meet deadlines with complete and ownership and accountability.
- The ability to work both independently and as part of a team in a collaborative and respectful manner.
- A cheerful, professional and polite disposition with the innate ability to turn a negative into an opportunity.
- Exceptional and articulate communication skills are required.
- Professional presence and a demonstrated ability to work with all levels within an organization.

**To fulfill this role successfully, you should demonstrate the following minimum qualifications**:

- A post-secondary degree or equivalent work experience.
- Two years of office administration experience, ideally in a customer-oriented industry.
- Previous experience in Property Management and/or Real Estate is an asset.
- Proficient in Microsoft Office; knowledge of the Angus system is an asset.

**ABOUT TRIOVEST**

Triovest is a Canadian investment manager and developer of institutional-quality commercial and residential properties. The company offers a full suite of complementary real estate services, including asset management, leasing, propert