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Shipping Administrator

2 hours ago

Vaughan, Canada Toro Group of Companies Full time

NATURE AND SCOPE OF POSITION
REPORTING

The Shipping Administrator reports to the Shipping Supervisor of Woodbridge Glass. The working hours are Monday to Friday 8:00 am to 5:00 pm, with flexibility to start earlier/finish earlier.

RESPONSIBILITIES & ACCOUNTABILITIES
- Provide paperwork for customer pickup-up orders.
- Plan outbound loads for trucks.
- Optimize route for the load, considering customer hours
- Finalize the load based on picking paperwork.
- Print all required paperwork for the drivers.
- Review incoming paperwork from completed runs for any issues.
- Ensure completed delivery paperwork is complete and signed.
- Administer the RGA program for returned goods.
- Forward paperwork to Customer Service for filing
- Answer phone inquiries from customers regarding order status.
- First point of contact for driver issues/delays on their route (truck issues, customer issues, delivery questions)
- Review Receiving paperwork for completeness prior to sending to Customer Service.
- Other duties as required.

QUALIFICATIONS
- 2 years’ experience in a similar role
- Strong written and verbal communication skills
- Strong organization and time management skills
- A high accuracy and attention to detail
- A team player that also can work independently

DEMONSTRATE COMPANY VALUES
- Do what you say - act with integrity so our customers and internal partners trust us to deliver results
- Get it done - find solutions to ensure the job gets done right
- Be better every day - take pride and be passionate about improving our business, safety, and quality and strive to be the best
- Think big picture - think long-term, be strategic and have a vision. Your investment in our business, is critical to our success.
- Build strong relationships - value our employees, suppliers, and advisors as an essential part of our business. Develop and maintain strong relationships with our customers, contractors and stakeholders.

INDHP