Customer Service Representative
6 days ago
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Customer Service Representative (Remote – Canada)
ChemSpec Canada (Member of the Safic-Alcan Group)
Job Type: Full-time
Schedule: Monday to Friday, 8:30 a.m. – 5:00 p.m.
Work Location: Remote / Work from Home
Compensation: Competitive salary + benefits + bonus eligibility
About the Role
ChemSpec Canada is seeking a Customer Service Representative to support our customers, sales team, and supply chain operations. This role is ideal for someone who is organized, detail-oriented, and enjoys working in a fast-paced, customer-focused environment. You will be responsible for managing customer orders, handling inquiries, and coordinating with internal and external partners to ensure excellent service.
Key Responsibilities
- Process customer orders accurately and efficiently
- Respond to customer inquiries regarding pricing, product availability, documentation, and delivery timelines
- Coordinate with sales, suppliers, and logistics partners to ensure smooth order fulfillment
- Maintain accurate customer and order information in the CRM system
- Assist with resolving delivery issues, returns, and billing discrepancies
- Prepare and send order confirmations, invoices, quality certificates, and related documentation
- Support a collaborative, team-oriented work environment
Qualifications
- Previous customer service experience (distribution, manufacturing, or related industry preferred)
- Strong communication skills in English (French bilingualism is a requirement)
- Post-secondary education preferred (college diploma)
- Proficiency with Microsoft Office (Excel, Outlook, Word, Teams)
- Excellent attention to detail and organizational skills
- Ability to work independently in a remote environment
What We Offer
- Full-time, stable Monday–Friday schedule
- Competitive compensation package
- Paid vacation and comprehensive benefits
- Eligibility for an annual performance-based bonus
- Supportive, professional, and team-oriented culture
ChemSpec Canada is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted. Ready to make a difference? If you thrive in a vibrant environment where your skills can shine, we invite you to join ChemSpec Canada as our next Customer Service Representative. Embark on a rewarding journey with us—your future starts here'
Job Type: Full-time
Pay: $25.00-$35.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Work Location: Remote
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