Bilingual Customer Service Representative

1 week ago


Remote, Canada iTronics Inc Full time

**Job Summary**: Looking for a bilingual inbound customer service representative (English and German) to provide customer support on a variety of simple electronic products. This is a "work from home" position, salary will start at $2,700 + bonuses after 3 months. **Duties and Daily Operations**: - Call Volume: Approximately 50 calls per day - Demonstrate a passion to connect and build rapport with a variety of customers and their changing needs - Take accountability to solve issues from beginning to end - Provide world-class customer service during every customer interaction - Collect relevant information to address the customer's issue, and identify and develop a practical resolution - Find customer answers quickly and accurately while using multiple resources - Provide first level technical troubleshooting for all devices Work Hours: 12 AM - 8 PM, Monday to Friday (35 hour work week) Occasional Weekend Work Lunch: 1 hour paid lunch (3 PM - 4 PM) **Job Requirements**: - Must have a fast working computer bought within the last 3 years - Must have a fast internet connection, preferred to be hardwired to router with Ethernet cable - Must be computer/electronic savvy and have customer service experience - Headset/mouse can be provided if you do not own one - Speak and write German and English Required experience: Customer Service: 1 year Required education: High school or equivalent **Salary**: From $2,700.00 per month **Benefits**: - Paid time off - Work from home Flexible Language Requirement: - French not required Schedule: - Monday to Friday Supplemental pay types: - Bonus pay **Education**: - Secondary School (preferred) **Experience**: - customer service: 1 year (preferred) **Language**: - English (required) - German (required) Work Location: Remote



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