Customer Service Representative
2 weeks ago
**Job Overview**
**Responsibilities**
- Provide accurate information about products and services to assist customers in making informed decisions.
- Handle customer complaints and resolve issues with empathy and efficiency.
- Utilize data entry skills to maintain accurate customer records and update account information as needed.
- Analyze customer needs to recommend appropriate solutions and upsell relevant products or services.
- Maintain a positive attitude while managing multiple tasks in a fast-paced environment.
- Ensure adherence to company policies and procedures while delivering outstanding customer service.
**Skills**
- Excellent communication skills with the ability to convey information clearly and effectively.
- Strong customer service orientation with a focus on building relationships.
- Experience in upselling products or services is preferred.
- Proficient in data entry with attention to detail for maintaining accurate records.
- Ability to analyze customer needs and provide tailored solutions.
- Strong sales acumen with an understanding of phone etiquette to engage customers effectively.
Join us in delivering exceptional service that enhances our customers' experiences
**Job Types**: Full-time, Part-time
Pay: $17.20-$17.50 per hour
Additional pay:
- Tips
Schedule:
- Evening shift
- Morning shift
- Night shift
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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