Customer Service/technical Support Representative

**Customer Service/Support**

**Location**
- Niagara Falls, Canada***

Job Title:
Customer Service/Technical Support Representative (Hybrid)

**Job Description**:
The Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.
Title: Customer Service/Technical Support Representative (Hybrid)

Location: Niagara Fall, Ontario, Canada

**REIMAGINE YOUR CAREER**

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “**World’s Best Workplaces**,” “**Happiest Employees**,” and “**Best Companies for Career Growth**” awards every year? Then a Customer Service/Technical Support Representative position at Concentrix + Webhelp is just the right place for you

As a Customer Service/Technical Support Representative, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

**WHAT YOU WILL DO IN THIS ROLE**

As a Concentrix Customer Service/Technical Support Representative you will:

- Be the point of contact for technical inquiries about hardware, software, or other designated client products.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Prepare complete and accurate work including appropriately notating of accounts as required.
- Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- Deliver expert customer experiences with a smile

**YOUR QUALIFICATIONS**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Technical Support Representative role include:

- 6 months customer service experience or equivalent
- High School diploma or GED
- Effective communication skills in English, both written and verbally
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- The natural instinct to multitask, be flexible, and the ability to adapt to changes
- The ability to learn including strong problem-solving skills
- Patience in working with customers is second nature for you
- The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule)

**WHAT’S IN IT FOR YOU**

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

- $18.57/hr starting wage with career progression up to $19.49/hr
- Full time, paid classroom and on the job training in our beautiful Niagara Falls location
- Opportunity to work from home after 90 days
- Registered Retirement Savings Plan, Medical, Dental, Vision Insurance after 90 days, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team member and much more
- Opportunities for monthly bonuses in addition