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Call Centre/administrative Relief

2 weeks ago

Airdrie, Canada City of Airdrie Full time

**Company Biography1**:
As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation.
At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a workplace where we welcome aspiring, driven and creative individuals to help us accomplish our business and community goals. We are supportive of one another, and we have fun while we serve our community. We are passionate about improving the lives of our residents through care and respect; that is the foundation of our organization. At the City of Airdrie, we learn, grow and accomplish great things together.
If you have a passion for building a better community and are ready to join the excitement, we’d love to hear from you

**The Opportunity**:
Our Call Centre, which is part or the Corporate Communications team, strives to provide helpful and friendly customer service over the phone; answering questions where possible or ensuring customers are directed to appropriate resources.

You will provide relief coverage on an on-call basis. This will predominantly be for the Call Centre which works out of City Hall, Monday to Friday 8:00 am -4:30 am ; however, this position could also provide administrative relief to the CAO’s directorate. A few specific duties will include:

- Guide customers on how to navigate our website
- Other administrative duties as required

**You Bring**:

- Previous customer service experience
- Computer literacy skills
- Post-secondary education/training in the administrative field would be an asset
- Excellent communication (written and oral), telephone and interpersonal skills
- Ability to manage stressful situations, providing calm direction and response
- Strong ability to manage a number of varied tasks and effectively manage a volume of calls and requests while maintaining strong attention to detail and a high level of accuracy
- Ability to work independently with mínimal supervision
- Ability to work well in a team environment
- Flexibility in schedule
- Knowledge of Airdrie would be an asset

**We Offer**:
**Competitive compensation and the following benefits**:

- EAP (Employee Assistance Program)
- Annual adult Genesis Place pass

We believe connection and culture are the keys to our customer service. We do this through continuous learning, regular team building, and organizational social events so all employees have the knowledge to provide excellence in service to our community.

**Additional Information**:
Please provide a cover letter and resume.

This is an on call position with no guaranteed hours. Regular hours are Monday - Friday 8:00 am - 4:30 pm. Availability during these times will be required.

Interviewing and hiring may commence prior to the posted closing date.

**Next Steps**:
Interviewing and hiring may commence prior to the posted closing date.

**Company Biography2**:
Thank you for your interest in the City of Airdrie.