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Sales Order Coordinator

3 weeks ago

Brampton, Canada Solutions 2 GO Full time

**About Us**:
Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers, and retailers around the world.

**Scope**:
This role is responsible for all aspects of order management and order processing for National retail accounts as well as responding to and executing day-to-day customer-related requirements.

**Duties & Responsibilities**:

- Validate customer orders by verifying price, UPC and quantity. Check for low or high margin items and report suspected items to Sales Rep / Purchasing prior to dropping order.
- Upload manual orders to Great Plains through internal web-based programs.
- Review and process EDI orders into GP.
- Manage product flow to ensure maximum order fulfillment and mínimal inventory risk.
- Maintain customer specific price lists and Item file on a regular basis.
- Communicate price changes and credit note information to customers where required.
- Communicate New Release updates to Customers in a timely manner.
- Maintain customer account information (i.e. store addresses and new store locations).
- Communicate all product requirements on internal Buyer logs.
- Communicate special order requirements to Operations and Traffic Department i.e. delivery deadline, flyer order delivery dates.
- Research and provide proof of delivery (POD) information when required.
- Investigate and process customer claims, returns and post audits within 1 week of claim date and follow through with accounting until it’s resolved.
- Ad hoc reports for customers/sales reps/senior management.
- Maintain a solid understanding of unique S2G business units i.e. Master distribution vs traditional, in how it relates to customers and sales representatives.
- Provide backup support when required in other SOC’s absence.

**Skills & Qualifications**:

- 2+ years of experience in a customer service focused role.
- Able to multitask, prioritize and organize tasks to meet deadlines.
- Excellent written, verbal communication and interpersonal skills.
- Strong attention to detail.
- Ability to work well independently and as a member of a team.
- Ability to adjust to change in a fast-paced environment.
- Intermediate computer skills required on PC based software - Excel, Word, and Outlook.
- Experience working with Great Plains software is an asset.
- Represent the Company with a high level of integrity and professionalism at all times even while under pressure.

Solutions 2 GO Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR team. #LI-LG1