Order Coordinator

2 weeks ago

Brampton, Canada Tasco Appliances Full time

**Position Title**:Order Coordinator (permanent, full time)
**Location**:2 days in office (Brampton), 3 days remote
**Pay**:Competitive pay with bonus structure

**Benefits**:Health & dental benefits

We are looking for good communicators who want to learn how things work and then share their knowledge with our customers. If you are patient, empathetic, attentive, have a positive attitude, like to see things through to completion and take care of people at the same time, let’s talk

**Job Duties**
- Schedule deliveries, installations, confirm dates, address, and any other important information
- Provide superior customer service to customers in a friendly and upbeat manner
- Investigate and troubleshoot customer service issues as necessary
- Update the system with accurate notes regarding transactions
- Conduct call-backs to ensure customer satisfaction, as necessary
- Contact customers that have back ordered product on their invoice and assist in providing a solution
- Back up for Head Office reception as required
- Other duties may be assigned as required

**Requirements**:

- Secondary School Diploma required
- 2 years' experience in an Administrative or Customer Service role preferred
- Strong customer service and troubleshooting skills
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Proven data entry and typing skills

**Physical Demands**:

- Able to move with ease throughout, sitting, standing, walking intervals
- Able to sit at a computer workstation/ desk for minimum 3 hours intervals
- Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department._

**Benefits**:

- Dental care
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Brampton, ON

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