Specialist, Credit Customer Care

**Specialist, Credit Customer Care (Bilingual)**
- Reports To

Manager, Customer Care Center of Excellence SBS US

Location

Sysco Canada, Remote

Type

Full-time Permanent

Closing Date

December 6, 2024

**Company Overview**

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?-
**Role**:
Assists internal and external callers experiencing issues with usability, access, or navigation of Sysco Pay. Troubleshoots system-related concerns to identify and resolve issues. Collaborates with IT/BT Technical support team if unable to resolve the caller’s issue, by creating helpdesk ticket(s). Educates and guides callers on the functionality and features of the Sysco Pay system.**Role Responsibilities**:

- Coordinate actions based on root-cause analysis on issues and identify external customer patterns that can be resolved by working directly with the external customer or internal stakeholders
- Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
- Is willing to work safely with mínimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.

**Qualifications/Skills/Job Requirements (About you)**:

- 1-2 years’ work experience, preferably in a customer service, call center, or credit related role.
- High school diploma required.
- Post-Secondary education is an asset.
- French and English written and oral proficiency
- Fast paced work environment that requires high organization
- TalkDesk phone experience is considered an asset.
- Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook-
**_
Our Purpose:_**

**Connecting the world to share food and care for one another**

**_
Our Mission:_**

**Delivering success for our customers through industry-leading people, products and solutions**

**_
Our Identity:_**

**Together we define our future of foodservice and supply chain**Here’s a sample of the many benefits Sysco colleagues enjoy**:

- Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts - Short-Term and Long-Term Disability - Life Insurance - Voluntary Optional Insurance - Parental Leave Plan - Company Pension Plan - Group RRSP & TFSA - Employee and Family Assistance - Stock Purchase Plan - Maple Virtual Care - Unlimited on-line learning - Sysco product discounts - Preferred vendor discounts - Colleague Resource Groups- (*benefits may vary based on location or bargaining unit)