Patient Care Coordinator

2 days ago

Kingston, Canada Advanced Women's Health Inc. Full time

We are looking for a Part Time Patient Care Coordinator to join our integrative women’s health clinic in Kingston. This is a fast-paced & customer facing role. This is a great opportunity to help make a difference in women’s healthcare and to grow within the role This position may lead to full time employment based on performance and alignment with the company’s mission and values.

**Immediate Responsibilities**
- Establish genuine rapport with patients, welcoming them and ensuring they have a positive experience from start to finish at the clinic.
- Enter appointments into the patient schedule and maintain a waiting list so that schedules are booked as fully as possible.
- Administer patient forms, test results and internal documents through electronic medical records system (Jane).
- Patient checkout including invoicing, insurance billing and receiving payments.
- Effectively work with management in continually evaluating, reviewing, and modifying operational policies and procedures in the operating manual.
- Demonstrate active listening and empathy to patients using effective communication skills.
- Responsible for the entire patient experience, establishing long term relationships and trust in our team.
- Regular cleaning of clinic environment to ensure safety of patient and staff.

**Required Skills/Technologies**
- Very tech-savvy and able to troubleshoot as tech related issues arise.
- Experience with Slack, Asana or other internal messaging and scheduling systems is an asset.
- MS Office (Word, Excel), Google Docs and Gmail.
- Typing 50 wpm or higher
- Experience with Jane patient records system is a bonus
- Experience in patient care and/or administration is an asset.
- Experience working in a hospitality, customer service or retail environment

**Qualities and Characteristics**
- Mature, reliable, and punctual.
- Empathetic to people’s needs.
- Ability to maintain composure through change and when under pressure.
- Ability to multi-task and regularly adjust workflow.
- Self-starter that does not need constant guidance.
- Able to handle a fast-paced environment
- An ability to identify, evaluate and address barriers and challenges that arise, provide potential solutions and adjustments, as well as participate in the resolution of said challenges.
- Must have excellent written and spoken English
- Strong interest in health and nutrition. Working knowledge of Naturopathic Medicine is a plus.
- A cover letter that includes your availability (hours you can work and your start date)
- If you have experience with accessing or interpreting medical research, please include this in your cover letter.
- Your resume in PDF format.

**Please see our website for details on where to send your resume and cover letter.

**Job Type**: Part-time

**Benefits**:

- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
All staff and customers are required to wear a face mask, curbside pick up is available and have regular cleaning protocols within the clinic.

Ability to commute/relocate:

- Kingston, ON K7P 0G3: reliably commute or plan to relocate before starting work (required)

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