Manager, Patient Services

Company Bio Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks (or "LHINs") at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams. The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smiths Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries. Position Summary CARE AND BE CARED FOR - THIS IS YOUR HOME Are you interested in a leadership position responsible for ensuring appropriate assessment of needs and coordination as well as management and provision of services to Home and Community Care’s patients? Do you have experience managing day-to-day operations to ensure that effective and efficient services are provided to patients and their families? Are you passionate about exceptional health care and driven by a desire to help others? If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. Home and Community Care Support Services South East is looking for a Manager for the Community team who will participate and support in planning, managing and evaluating patient service delivery programs. This position will require someone who has knowledge of the evolving role of Home and Community Care Support Services and the issues and priorities within the healthcare sector and how these impact patient service delivery. Supporting the Director, Patient Services, the Manager, Patient Services is accountable for managing the delivery and access to coordinated, quality community health care as well as providing leadership to staff. This position is responsible for leadership related to efficient and effective business processes that support home and community care service goals. What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan What will you do? Patient Service Delivery - Manages the delivery and/or access to coordinated, quality community health care; - Acts as the primary contact for patient/family complaints or MPP concerns on issues not resolved by Care Coordinator or team member; - Participates, supports and/or leads in planning, implementing, managing, and evaluating patient service delivery programs; - Monitors and reviews caseload statistics and indicators for assigned portfolio and team; - Oversee the utilization of purchased patient services for the organization. Relationship Management - Builds and maintains effective relationships with health and social service agencies and external service providers to partner in delivering quality patient care and promote an integrated approach; - Represents Home and Community Care Support Services South East on multi-disciplinary committees and community agency/project working groups. Management of Human Resources and Leadership - Manages overall performance of local care community team; provides direction on projects and priorities; orients and trains staff to equip them with the necessary skills needed to resolve issues and provide quality patient care; guides Care Coordinators in handling critical issues; What must you have? - University degree preferred in Nursing, Physiotherapy, Occupational Therapy, Speech Language Pathology, Social Work; - Holds a current unrestricted registration as a member of the associated College; - 5 years progressively responsible experience in health care - Management experience in a unionized environment with direct experience with change management preferred. - Experience with LEAN principles. - Experience in project management. - Expertise in patient service best practices and efficient process flow. - Strong planning and organizing skills; - Analyzes information from information systems, service providers, patient reports, staff feedback and industry trends to formulate recommendations and provide input to planning processes for fu