District Market Manager

**Quest Outreach Society is looking for the newest member of our Head Office Team. As District Market Manager your job will be to support the overall operations of Quest’s five Grocery Markets located across Metro Vancouver. If you’re an experienced supervisor of people with a background in food retail and food logistics and carry a passion for food security, then this role is for you**

**About Quest**: Quest Outreach Society exists to disrupt cycles of food insecurity through access to healthy and affordable food. By bridging the gap between food banks and grocery stores, Quest provides a shopping experience for those in need based on principles of dignity, access and sustainability. Quest believes in a grocery model that simultaneously supports the community while reducing greenhouse gas emissions. A leader in redistribution, we work to actively redirect healthy, good food that would otherwise end up in the landfill and contribute to greenhouse gas emissions. Almost all of Quest’s food is donated by local food partners from across British Columbia and delivered across our five Lower Mainland markets at reduced cost to our client communities. Quest’s five grocery markets are located in Burnaby, Surrey, North Vancouver, East Vancouver, and the Downtown Eastside.

**Duties & Responsibilities**: Reporting directly to the Director of Food Logistics and working closely with our Manager of Food Logistics, the District Market Manager works with the senior leadership team to ensure our markets are meeting expectations and delivering high standards of service. The District Market Manager is responsible for assisting with operations and performance of Quest’s five grocery markets across Metro Vancouver.

This position will be responsible for the following:
**Market Operations & Performance**:

- Responsible for ensuring each market has the required resources to serve Quest’s clients
- Demonstrate exemplary customer service across Quest’s markets
- Implement market security protocols and enhancements
- Monitor weekly, monthly and year-to-date cost recovery data (provided via report) for all markets and lead/engage discussion of appropriate action to ensure that cost recovery targets are met and exceeded
- Rotate schedule between in-office and market visits on a daily basis to ensure that duties are performed in a consistent manner
- Maintain regular communication with Director of Food Logistics and between markets and distribution regarding all aspects of food cost recovery and operations
- Daily monitoring of product viability and product selection across all Markets
- In conjunction with Director of Food Logistics, action product transfers between Markets as required with Distribution Team
- Establish weekly/daily pricing per categories and maintain consistent pricing across all Markets
- Continue to optimize operations and beautification of all market-related spaces including repair/maintenance needs and raise with Director of Food Logistics as needed
- Assist Director of Food Logistics with market moves, temporary relocations and establishment of new markets should the opportunity arise
- Recommend strategies and tactics to limit food waste and/or compost
- Liaison with the Repack Department on incoming products to the markets
- Ensure all signage/wayfinding is up to date within Quest Marketing Brand guidelines across all markets

**Staffing, Training & Recruitment**:

- Document health and safety of market employees raised and prioritized with the Director of Food Logistics including any arising operational issues
- Maintain oversight of Market Managers scheduling budgets and make recommendations regarding market hours and staffing to the Director of Food Logistics
- Assume Market Manager’s role to cover vacation and absences at the market
- Ensure adequate staffing issues and staffing challenges are raised with Director of Food Logistics
- Assist Managers with recruitment and training of new Market Clerks
- Ensure performance reviews are completed in time with all Market employees with support from Director of Food Logistics

**Quality Control**:

- Maintain knowledge about food safety standards that are customary within the food industry and monitor and ensure all required and legislated standards including sanitation and Canadian Food Inspection Guidelines are being met
- Monitor markets and ensure that food is inspected, sorted, stored and rotated so that food distributed meets standards for nutritional quality and product condition
- Monitor food recalls and communicate as needed to Market Managers
- Monitor best-before-dates and other requirements of inventory at Market level
- Communicate with Markets daily and collaborate with Distribution Centre regarding outbound products to markets
- Plan, set and perform monthly audits (temperature control, loss audits, cash audits) at all markets and document results for reporting purposes
- Monitor and, in collaboration with the Director of Food L