Coordinator, Events

**About the Ottawa Board of Trade**

The Ottawa Board of Trade is the voice of business and a key advocate for economic development in the national capital region. Our mission is to cultivate a thriving world class business community, one that drives community prosperity and builds an affordable, inclusive, and sustainable city. We also provide programs and services that help our members grow their business and their teams. We are an independent, nonpartisan, nonprofit association. We work with partners, staff and volunteers that are aligned with our values of collaboration, determination, future thinking, integrity, and passion.

**JOB SUMMARY**

We are seeking a Coordinator of Events & Membership who will drive engagement and build the OBOT brand by providing a superior experience and clear benefits for members, guests and sponsors. The role will support growth in new member attainment and retention, event and program engagement and communications.

**MAIN DUTIES AND RESPONSIBILITIES**
- Maintain and strengthen existing and developing member relationships, ensuring a positive membership and stakeholder experience.
- Manage inbound membership inquiries and questions from prospective and existing members and triage requests to the correct team member.
- Establish and maintain value added membership through regular contact with members and the management of current programs and opportunities.
- Share member benefits and encourage members to leverage them.
- Support the business and member attraction strategy by managing customer accounts.
- Enhance utilization of internal systems including the CRM to optimize management of membership information, ensuring accuracy and data integrity.
- Identify and track the changing needs of members and potential members.
- Reporting and analytics for operations, sales, and finance.
- Support overall revenue generation through the promotion of advertising and sponsorship opportunities.
- Provide various statistical analyses of the membership, and other reports, as required.
- Research, identify, and monitor current and new affinity programs and other benefit services for the membership as determined by the Manager, Membership & Events.
- Deliver member services such as Document Certification.
- Prepare and send membership dues renewal invoices and member services invoices.
- Manage and track accounts receivable.

**EVENT SERVICES & ADMINISTRATION**
- Attending events and strengthen member and partner relationships.
- Assistance event day logistics including guest registration and experience.
- Set up and maintain event registration pages.
- Answer member and guest inquiries relating to events.
- Provide event registration and payment support.
- Assist in the execution of sponsorship deliverables.

**GENERAL ADMINISTRATION, BRANDING, COMMUNICATIONS**
- Report on goals, progress, and performance measures.
- Attend meetings and contribute as a thought leader.
- Support key committees with organization, minute taking and agenda setting.
- Work as a supportive team member, contribute to organizational improvement.
- Meet and greet visitors, partners and members at the Board of Trade office.
- Develop a high-level knowledge of local and surrounding communities.

**QUALIFICATIONS**
- One to three years of relevant work experience.
- Education in administration, event planning, hospitality, and/or communications.
- Excellent oral and written communication skills.
- Excellent interpersonal skills.
- Demonstrated skills in social media and digital marketing for event and member promotions.
- Desire to work in a fast paced, multi-priority, deadline-oriented environment.
- Strong computer and digital skills to support use of multiple platforms.
- Good networking skills to build relationships with vendors and suppliers and attract new customers
- Expert organizational, documentation, and communication skills.
- Ability to prioritize tasks according to organizational and team needs.
- Aptitude for working in collaborative team environments with a focus on proactive communication, relationship building skills and resiliency.
- Curiosity and proactive learning mindset to support continuous growth both personally and for the organization.

**COMPETENCIES**
- Creativity
- Emotional Intelligence
- Empathy
- Enthusiasm
- Flexibility
- Growth Mindset
- Initiative
- Interpersonal and Presentation Skills
- Professionalism
- Solutions Focused

**WORKING CONDITIONS**
- We offer a positive, balanced, work environment comprised of trust, cooperation, creativity, professional development, risk-taking, accountability, and equity.
- There may be times when you will be required to work outside of normal business hours; specifically, for early morning for evening events.
- Access to a vehicle for the purposes of transporting event supplies and equipment is necessary.
- Ottawa Board of Trade Head Office is in Ottawa, Ontario. We are currently working in a hybrid model and a plan for return to office full t